Adobe Reader DC Crashing

New Here ,
Feb 25, 2021 Feb 25, 2021

Copy link to clipboard

Copied

Hi, Can I please have some help. 

I have used the Adober Reader Dc app multiple times and it has worked fine but now it is crashing every time I try to use it, particularly when I go to use the fill & sign option. I have tried reinstalling and updating the app to the newest version then reset my computer. Can someone help me with how to fix it as I need to use the fill & sign option to fill in documents. 

 

Thank you

TOPICS
Crash or freeze , General troubleshooting

Views

50

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 25, 2021 Feb 25, 2021

Copy link to clipboard

Copied

LATEST

Hi Kaylah

 

Hope you are doing well and sorry for the trouble. As described, the application is crashing on fill and sign

 

Please share the version of the Adobe Acrobat Reader DC you are using. To check the version go to Help > About Acrobat and make sure you have the latest version 21.01.20142 installed. Go to Help > Check for Updates.

You may also download the patch manually using the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and reboot the computer once.

 

Please try to turn off the protected mode (Windows Only) for testing and see if that works for you. Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable Protected mode at startup' Turn off the protected mode and Uncheck 'Enhanced Security' > Click OK and reboot the computer

Note: Please turn on the security after testing to avoid any security risks.

 

You may also look at the help pages listed below and see if that works.

For Mac- https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

For Windows - https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

 

Regards

Amal

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines