Adobe Reader DC Freezes when opening PDF files from Outlook.

[LooZypher]

Hi.

I have a customer who is experiencing issues with Adobe Reader DC when they are opening PDF files from Outlook (Office 365)

They are using a Terminal Server solution.

Adobe Reader DC is freezing 3-5 seconds when opening PDF files, and when they switch to Print view.

The problem sounds minuscule, but they are handling 30-50 PDF files everyday pr. user, and the issue is an annoyance.

I have  reinstalled Adobe Reader DC and updated the Adobe Reader DC to the latest version.

Please advice.

[AnandSri]

Hi LooZypher,

We're sorry for the trouble and for the delayed response, please install the latest patch available of Adobe Reader 19.010.20091 from help>check for updates, reboot the machine(if possible) after updating the Adobe Reader and try opening the PDF files from Outlook.

You may repair the Adobe Reader from help>repair installation, reboot the machine if possible after repair.

Is it possible to share a sample PDF file which causes the freeze issue so that we can try to replicate the issue at our end? Share the file by direct/private message only How Do I Send Private Message

Thanks,

Anand Sri.