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I'm trying to save some files in Adobe Reader DC v. 2100120145 but everytime I select "save as..." it pompts with a Windows installer "Preparing to install..." prompt and just hangs there.
Program have been uninstalled > Rebooted > reinstalled again
Repair option have been tried
Ran Adobe cleanup tool > reboot
Windows installer started/stopped (no effect)
Running on Windows v. 20H2
Anyone has any ideas for a fix ?
Thanks for your help.
Hope you are doing well and sorry for the trouble. As described, everytime you select "save as..." it prompt with a Windows installer "Preparing to install..." prompt and just hangs there
As you have already tried most of the troubleshooting steps, please try to create a new test user profile in Windows with full admin rights and try using the application there and check.
If it still doesn't work, please remove the application using the Acrobat Cleaner Tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer, and reinstall the application using the link https://get.adobe.com/reader/enterprise/
nothing else to fix this besides new windows profile ? doesn't sound right.
The cleanup tool/reinstall doesn't help this issue.