Adobe Reader DC is adding a horizontal black line

[Rajesh22614991aypl]

Adobe Reader DC is adding a horizontal black line while scrolling the document but only at 180% view and when document has scanned at 200 dpi. Adobe Reader DC version is 21.011.20039.0

Reply if anyone knows how to resolve this issue

[MeenakshiNegi]

Hi Rajesh,

Thank you for reaching out and sorry for the trouble.

Could you please confirm if the issue started occurring recently?

Did you check if this happens with all the files that you scan? Or only to the new files?

How do you scan files?

Please share the OS version on the machine.

Thanks,

Meenakshi

[Rajesh22614991aypl]

Yes, the issue started occurring recently.

It happens with all the files that I scan in the 200 dpi. It also happens with older files that I had scanned in the 200 dpi and now when I view the file in 180% zoom.

I scan documents through Epson L3150 multifunction printer.

OS is Windows 10.

[xzvZV22677771y5ev]

Hi Rajesh,

Thanks for your response.

Can you share one such sample PDF file?

Regards,

Sweta Karn

[Rajesh22614991aypl]

It is already attached with my question above. 

[sweta18]

Hi ,

I am not able to find the sample PDF file in above posts just getting the screenshot of error.

If possible kindly share the sample PDF file again.

Regards,

Sweta Karn

[Rajesh22614991aypl]

Here it is

[sweta18]

Hi Rajesh,

Request you to please share the actual PDF file.

We have received the screenshot showing the error.

Regards,

Sweta Karn

[FP3120]

Hey,

I'm having the same issue when scanning at 200dpi from my FujiXerox apeosport VII C3373.

The line will appear on the scanned document @ 180% but not on print. If you change the zoom to increase/decrease the line disappears..

Also when scanning at 300dpi it disappears.

Has their been any progress in getting the creators to fix this issue?

If scanned from my FujiXerox Apeosport