Adobe Reader DC is adding a horizontal black line

New Here ,
Jan 11, 2022 Jan 11, 2022

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Adobe Reader DC is adding a horizontal black line while scrolling the document but only at 180% view and when document has scanned at 200 dpi. Adobe Reader DC version is 21.011.20039.0

 

Reply if anyone knows how to resolve this issue

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General troubleshooting , How to , PDF and browsers

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Adobe Employee ,
Jan 12, 2022 Jan 12, 2022

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Hi Rajesh,

 

Thank you for reaching out and sorry for the trouble.

 

Could you please confirm if the issue started occurring recently?

Did you check if this happens with all the files that you scan? Or only to the new files?

How do you scan files?

Please share the OS version on the machine.

 

Thanks,

Meenakshi

 

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New Here ,
Jan 12, 2022 Jan 12, 2022

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Yes, the issue started occurring recently.

It happens with all the files that I scan in the 200 dpi. It also happens with older files that I had scanned in the 200 dpi and now when I view the file in 180% zoom.

I scan documents through Epson L3150 multifunction printer.

OS is Windows 10.

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New Here ,
Jan 16, 2022 Jan 16, 2022

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Hi Rajesh,

Thanks for your response.

Can you share one such sample PDF file?

 

Regards,

Sweta Karn

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New Here ,
Jan 19, 2022 Jan 19, 2022

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It is already attached with my question above. 

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Adobe Employee ,
Jan 19, 2022 Jan 19, 2022

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Hi ,

I am not able to find the sample PDF file in above posts just getting the screenshot of error.

If possible kindly share the sample PDF file again.

 

Regards,

Sweta Karn

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New Here ,
Jan 19, 2022 Jan 19, 2022

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Here it is

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Adobe Employee ,
Jan 19, 2022 Jan 19, 2022

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Hi Rajesh,

Request you to please share the actual PDF file.

We have received the screenshot showing the error.

 

Regards,

Sweta Karn

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