Adobe reader DC keeps crashing as I am writing comments

Community Beginner ,
Feb 09, 2018 Feb 09, 2018

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Hi everyone. I need some help. Whenever I need to do some comments on my PDF Adobe reader DC freezes and then I get an error message saying that there's a problem and the program has to close. It always happens when I start using the commenting tools but especially if I need to open the properties of these tools to change a color on a highlight or something like that. It's also very sluggish once I open the comment tool. Can anyone help me out I have to use this tool frequently in class to write notes on the handouts highlight sections in my textbooks and it really slows me down.

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Community Beginner , Apr 03, 2018 Apr 03, 2018

I think it is resolved. Hope I don't jinks myself but it hasn't happened yet so far. I noticed it mainly happens with the largest files I have which are over 100 MG like some of my textbooks so that may be a factor in play.

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Adobe Employee ,
Feb 12, 2018 Feb 12, 2018

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Hi BellaKara,

Can you confirm the exact version of Adobe Reader DC you are working on? You can check the same Acrobat Reader DC>Help>About Acrobat Reader 

Also, Adobe Acrobat and Reader official update containing the fix for this issue is now available. You may also manually trigger the update by opening the application and going to Help > Check for Updates.

Or refer to- Release Notes | Adobe Acrobat, Reader

Hope this helps,

Akanchha

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Community Beginner ,
Feb 12, 2018 Feb 12, 2018

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I  have the Adobe Acrobat Reader DC Version: 2018.009.20044. I downloaded the update and will se how it works out. Then check back.

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Adobe Employee ,
Apr 03, 2018 Apr 03, 2018

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Hi BellaKara,

Let us know if the issue is still unresolved or you are still looking for the resolution.

If you have managed to find the solution then please help us with your findings.

-Akanchha 

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Community Beginner ,
Apr 03, 2018 Apr 03, 2018

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I think it is resolved. Hope I don't jinks myself but it hasn't happened yet so far. I noticed it mainly happens with the largest files I have which are over 100 MG like some of my textbooks so that may be a factor in play.

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Adobe Employee ,
Apr 03, 2018 Apr 03, 2018

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Perfect!

Thanks for your quick update.

Let us know if there is any further assistance is required.

-Akanchha

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Community Beginner ,
May 17, 2020 May 17, 2020

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This problem persists on May 17, 2020. I just checked and apparently I'm using the most up to date version: 2020.009.20063.

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New Here ,
Dec 13, 2021 Dec 13, 2021

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This is still happening. When I right click during commenting on a document, the program will randomly crash out of all PDF files open and I cannot recover comments made since last saves. This has started happening since the newest update when the right click context menu was changed. It is a random time when this happens, but it does not ever fail to happen when I right click during my commenting on documents.

 

Adobe Acrobat Reader DC (64-bit)

Version 21.007.20099.64763

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