Adobe Reader DC prompts for credentials when sending email through Outlook

Community Beginner ,
Nov 22, 2021 Nov 22, 2021

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Hi,

 

Our users are encountering the following problem:

When they want to send a PDF through Adobe Reader DC (32-bit) version 2021.007.20099 , they normally click on the envelop icon located on the upper ribbon and it opens their email client (Outlook) they are now instead prompted to input an Adobe account credentials, is that feature not anymore available for free ??

 

Thank you very much in advance for your assistance 🙂

 

Olivier.

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correct answers 1 Correct answer

Community Beginner , Nov 24, 2021 Nov 24, 2021

Hi Amal,

I just found out the reason of our issue :

OlivierRayon_1-1637750951821.png

We unselected that and we are now able to send emails through Outlook !

Kind Regards.

 

Olivier.

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Adobe Employee ,
Nov 22, 2021 Nov 22, 2021

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Hi Olivier

 

Hope you are doing well and sorry for the trouble. As described, Adobe Reader DC prompts for credentials when sending email through Outlook.

 

Would you mind sharing the version of the Adobe Acrobat Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 21.07.20099 installed. Go to Help > Check for updates and reboot the computer once.

 

Also please go through the help page https://helpx.adobe.com/acrobat/kb/attach-to-email-not-working.html and see if that works for you.

 

Regards

Amal

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Community Beginner ,
Nov 22, 2021 Nov 22, 2021

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Hi Amal,

First of all thank you for your prompt reply.

We are indeed using the latest version :

adobe_version.png

Concerning the link provided :

  • Exchange is already online
  • nothing is blocked through ou AV.

Awaiting for your feedback.

Regards.

Olivier.

 

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Adobe Employee ,
Nov 23, 2021 Nov 23, 2021

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Hi there

 

Please try to change your outlook account settings as described in the help page shared earlier and reboot the computer once and see if that works.

 

Regards

Amal

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Community Beginner ,
Nov 23, 2021 Nov 23, 2021

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Hi Amal,

 

As replied earlier this setting is already applied but it does not solve the issue 😞

Regards.

 

Olivier.

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Community Beginner ,
Nov 24, 2021 Nov 24, 2021

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Hi Amal,

I just found out the reason of our issue :

OlivierRayon_1-1637750951821.png

We unselected that and we are now able to send emails through Outlook !

Kind Regards.

 

Olivier.

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