Adobe Reader DC - Proxy Popup Problem (even if configured correctly "cServices\bUpdater=0")

Community Beginner ,
Oct 07, 2020 Oct 07, 2020

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Hello, 

I've been trying to figure out how to prevent Adobe Reader DC from displaying the popup Proxy.
I customized Adobe Reader DC using the Acrobat Customization Wizard, and as you can see (img bellow) the configuration that blocks access to online services (cServices\bUpdater should be 0), but it doesn't work.

I looked internet for this problem and found this post and the supposed fix for the problem however, to my surprise, the solution presented is the one i test and it simple doesnt work. 

Adobe needs to provide a definitive solution to this problem !

marcelorebello_0-1602095682429.png

 

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Community Beginner ,
Aug 01, 2021 Aug 01, 2021

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Facing the same issue. Much appreciate Adobe can provide a solution.

Thanks

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Advocate ,
Aug 01, 2021 Aug 01, 2021

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Please provide an image of the dialog that asks for Proxy credentials.

Also, please enable Updater verbose logging in advance (search this forum for iLogLevel registry and instruction on how to collect verbose Updater logs) and provide Updater logs at the time you see the dialog.

It would help if you export registry that has bUpdater set.

 

Note that originally posted dialog does not look like being displayed by Updater.

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Community Beginner ,
Aug 05, 2021 Aug 05, 2021

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adobe.PNG

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Community Beginner ,
Aug 05, 2021 Aug 05, 2021

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Thanks for the reply. I enabled the iLogLevel registry, but I didn't find any links for enable verbose Updater logs.

 

https://community.adobe.com/t5/enterprise-teams/automatic-update-for-acrobat-reader-dc-does-not-upda... ( Found this your answer and it is very helpful for enable iLogLevel)

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New Here ,
Aug 03, 2021 Aug 03, 2021

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i have same problem

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