Adobe Reader DC v2021.007.20091 causes an issue to open xdp file which was file before

Community Beginner ,
Sep 17, 2021 Sep 17, 2021

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We are using LC designer forms and was fine to be opened in Adobe Reader DC but after update, it gives out the above pop up window. Please have a look into this. thanks

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Download and install , PDF and browsers , PDF forms , View PDF , Windows

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Adobe Employee ,
Sep 20, 2021 Sep 20, 2021

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Hi Michael,

 

Thank you for reporting this and sorry for the trouble.

 

The team is aware of this issue and working on the resolution.

We will update you once we get any information from the team about the fix.

 

We appreciate your patience.

 

Thanks,

Meenakshi

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Community Beginner ,
Sep 21, 2021 Sep 21, 2021

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Hi Meenakshi,

Thanks for the info. Please let me know when you have a solution ready:)

 

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Community Beginner ,
Sep 21, 2021 Sep 21, 2021

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Hi Meenakshi,

Last week you provided us a link to download Reader XI for the temporary work around but the link is not working any more. Do you have an official link for us to download again.

 

Thanks.

Michael

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New Here ,
Sep 29, 2021 Sep 29, 2021

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Hello Meenakshi,

Greetings!

 

Since our user's are also experiencing this issue while opening .xdp files which affects our business. The only workaround I can see is, launching .xdp file directly from the Adobe application by navigating to the path it's saved. Instead of double clicking on the .xdp file. This saves the time.

 

In the hindsight, if there is any fix please do let us know.

 

Thank you for your assistance,

Chetan

 

 

 

 

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New Here ,
Sep 23, 2021 Sep 23, 2021

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This issue is occuring on AcroForms as well, seems like it's an issue on XFA and AcroForms both using Edge/Chrome.

 

Please advise on a turnaround time for a fix, we have multiple clients using our lending software that are experiencing very long load times for lending forms.

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Adobe Employee ,
Sep 30, 2021 Sep 30, 2021

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Hi All,

 

Thank you for your patience.

 

We have released a fix patch for Acrobat & Reader DC Continuous track that addresses the issue. Please update the applicaiton to the latest version and check if that resolves the issue.
You may go to Help menu and select "Check for updates" in the application. For more information about the latest optional patch, please refer to the following page: https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-and-reader-21-007-2009x-optional-up...


Let us know how it goes.

 

Thanks,
Meenakshi

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