Adobe Reader Display Corruption

[Dread73]

Hi Guys,

I have one user with this issue in Adobe Reader (works fine in other PDF Readers). When you open any PDF it comes up OK but the second you click, or even wave your mouse, in the body of the PDF the screen gets corrupted - like this:

Click off the main window ie in the menu's or even scroll bars and the corruption disappears. Click or move the mouse over the body of the PDF and it immediately does this again.

No-one else has this issue and they can all open and view the same PDF the user is trying to access. I've updated Reader to the latest version. I've done a repair, uninstall/re-install. Just downloaded and installed the latest Radeon Drivers (Radeon 5 3400G CPU) etc to no avail. I've checked and unchecked 'Show Large Images' in Preferences (run across that one before!)

I installed another PDF reader and its opening them fine - only seems to be affecting Adobe Reader and only on this PC.

Any ideas? Running Win 10, Office 2016 Pro Plus and not much else at all 😉 

[moein badri]

i exactly have this same problem windows 10 , microsoft surface

[Dread73]

Bumping for attention - anyone?? 

[MariosPlen]

Same on Radeon 5 3500U CPU. Due to some reasons I have also recently formatted my hard drive and fresh installed everything and it still happens.

[javiernh]

I have this exact same issue.

Laptop Acer Aspire 5 a515-43 AMD Ryzen 3 3200U with Radeon Vega 3 Mobile GFX; 20Gb RAM; 

Thank you

[robnicholson1]

Anyone get a resolution to this? A client has got exactly the same problem on a Dell. Simply replaced Acrobat Reader with Foxit Reader.

Aside/connected: I use SimpleHelp remote support onto my clients and the mouse pointer in Acrobat Reader DC has always been corrupt. It must be something something different with the graphics interface.

[MariosPlen]

solved here:
https://community.adobe.com/t5/acrobat-reader/screen-turns-to-black-and-white-dots-using-adobe-acrob...

[robnicholson1]

Thanks for that workaround. Although a fix from Adobe would be preferable. I wonder what's broken here...

[Amal.]

Hi Robin

We are sorry for the trouble and the experience.

We have shared a private message with more information. Please check.

Regards

Amal

[DesertSweeper]

Why on earth would you "share a private message" for what is clearly a problem many are having? You are from Adobe - share with the world so we can all benefit from the solution fo rgoodness sake

[Amal.]

Hi there

Hope you are doing well and sorry for the trouble.

This issue is fixed with the latest version of the Acrobat/Reader DC application. Please update the application form the help menu > check for updates and reboot the computer once.

Let us know if you experience any trouble and need more help.

Regards

Amal