Adobe Reader Error

[arthur_7630]

I use an old work Dell Desktop (64 bit OS) so I can continue to access years of PDF documents.  I had a version of Adobe Reader which worked fine until 9/17/24 when an updated version was pushed out and all of a sudden I could not open any PDF documents. 

I am using Windows 7 Professional  Service Pack 1  6.1.7601 Build 7601

At the recommendation of an Adobe chat agent (Aki) I uninstalled the updated version of Adobe Reader and downloaded the 32 bit version (since I am using Windows 7)

Help!  It is not working

The message I get is:

AcroRD32.exe – Entry Point Not Found

The procedure entry point EventSetInformation could not be located in the dynamic link library ADVAPI32.dll

Acrobat Failed to Load Its Core DLL

Can you please provide me with the information I need to get it working so I can access my PDF documents?

Thanks-

Arthur

[Jubilant_Mischief5C68]

I also have the same problem. I have Win7. /have you found a solution?

Diego

[rooney_6774]

Hi everyone,

Unfortunately I ran into the same problem. Since the 2024-09-17 update of Adobe Reader, PDF files cannot be opened. Similar to the poster, I'm using the same old Win7 64 version, even the service pack is the same. I checked the advapi32.dll file version number, mine is 6.1.7600.16385
I tried to solve the problem by replacing the old one with a new advapi32.dll, but unfortunately, since win7 is no longer a supported operating system, the software just crashes. I tried to update to the highest possible version using the cmd interface and system repair settings, but unfortunately that doesn't help either, so now I'm sure that it will be an Adobe Reader bug with the new update
I'm afraid this won't be fixed until the next update, and it affects quite many people.
Until this can be fixed, is there an archive in which the previous versions are also available?
I thank you in advance for your answers!

Rooney

[christelle_5707]

I have the same problem.

please help.

indows 7, version 6.1.7601.18247 for file advapi32.dll

[antagonist0029]

I'm also encountering the same error in our organization. Currently 3 desktops running Win 7 have been showing this same error. Tried re-installing in the first PC, it worked for a while but the error returned.

[Sunflower5157]

You try install windows update kb4474419, then restart pc, should be work. Below is the link.

64bit:

https://catalog.s.download.windowsupdate.com/c/msdownload/update/software/secu/2019/09/windows6.1-kb...

32bit :

https://catalog.s.download.windowsupdate.com/c/msdownload/update/software/secu/2019/09/windows6.1-kb...

[Anh242297427gyk]

Thanks. This worked for me.

[andreaoyeah]

Grazie!!! Aggiornare Windows ha funzionato! Grazie mille!!!

[rooney_6774]

Works like a charm, thy man!

[tom_6951]

Worked for me also.  Thank you so much!!!

[arthur_7630]

With all due respect to Sunflower5157, I would like to know if the solution offered was marked as "correct" by Adobe personnel or by someone who is not acting in an official Adobe capacity?  I ask because there are at least three, including a very recent, Adobe posts advising us they are working on the issue and will let us know when they have it fixed.  The most recent Adobe post (9/30/24) warns readers to not download links posted here.

Adobe, can you please clarify for us??

[VNcoconutcoffee]

It works. Thanks a lot!

[lazhu_6920]

Install this update:

64-bit

32-bit

[annuwon]

WHICH ONE TO INSTALL? HOW TO FIND OUT?

[dodo_0798]

hi, many thanks, problem solved for me

[ravinderg62643219]

Hi All,

We acknowledge the issue and are working on the fix. Will keep the group posted on the timelines when this fix is available.

Regards

Ravi

[annuwon]

SAME PROBLEM

00

[salah_eddine_2344]

https://www.microsoft.com/en-us/download/details.aspx?id=48638

Try downloading this Win. update and then restart your PC. I had the same issue with the missing advapi32.dll file, but after the update, it's working normally now.

[elegant_Jubilee3752]

yes, please let us know!  I am having same problem!

[elegant_Jubilee3752]

thanks!  the win. update worked!

[Izzat Sobri]

Hi guys,

Since this error occurred after the update, I recommend uninstalling it and clearing your registry, or using Revo Uninstaller software. Then, reinstall your previous working version and disable Adobe Reader updates in Windows services until Adobe fixes this issue. So far, this has worked for me.

cheers.

[rooney_6774]

User Sunflower5157 found the solution.
Who would have thought that this is a security issue and Microsoft has an update for it.
Go to: https://www.catalog.update.microsoft.com/search.aspx?q=kb4474419%22
Find the two links below, for win 7 x32 or x64, download the one you want
Or, go to Google instead and search for "KB4474419", the first link should be the one you need from the official site.
Install the update, restart the computer, and voilá.

Rooney

[navin_3935]

Hi, I am also not being able to open pdf files.

Error: The procedure entry point EventSetInformation could not be located in the dynamic link library ADVAPI32.dll.

Regards

Navin

[steve_4686]

Until a solution is found to the v24.003.20112 runtime issue, I would recommend installing a previous version of Reader and disabling the automatic update feature.  Here’s the workaround for Windows 7:

1. Uninstall current version of Acrobat Reader

Start > Run > Control Panel > Programs and Features > select Reader and click uninstall

1. Download a previous version of Acrobat Reader.  Here’s one example from the Adobe Community which contains a link to a previous version: https://community.adobe.com/t5/acrobat-reader-discussions/where-to-download-old-versions-of-acrobat-...
2. After download is complete, disconnect from the internet and close browser.
3. Install downloaded file.
4. To prevent Acrobat Reader from updating automatically, edit the following Windows programs:
5. Task Scheduler

Start menu > type Task Scheduler> Task Scheduler Library > select Adobe Acrobat Update Task > select Disable, then close program

1. Services

Start menu > type Services > select Adobe Acrobat Update Service > right click Properties > edit Startup Type to Disabled > click OK, then close program

1. Re-start computer.

[philipus_5655]

same issue, have been trying to debug and open pdf as administrator mode, but still does not work. Adobe please help and fix the bug 

[david_3392]

I've been having the same problem as everyone else.  I'm using Windows 7 Home, 64bit.  This may be a solution for everyone.  I did find an early version 9 of Acrobat Reader on the following website: filehorse.com.  I downloaded and installed it, and it's working fine.  Also, when you open a PDF file, the drop down "Help" menu shows: "Check for Updates."' There, you can UNCHECK "Automatic Updates," so a newer version won't install.  Hope this helps everyone.