Adobe Reader Feb release and Citrix ShareFile

Community Beginner ,
Feb 11, 2021 Feb 11, 2021

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Has anyone seen an issue with the latest build of Adobe Reader DC and Citrix ShareFile mapped drives?  I had a client report this issue today, and was able to reproduce in my lab.  Have tested with various versions of Citrix Files including the latest (20.11.19), and Adobe Reader version 2021.001.20135.  Opening a PDF file produces the error "There was an error opening this document. Access is denied." (see screenshot).

 

Other files in the same drive/folder can be opened fine, and PDFs can be opened with other applications (eg Chrome) fine as well.  I also tested the same build of Adobe Acrobat DC, and it does not produce this error.  Reverting to an earlier build of Adobe Reader resolves the issue.

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General troubleshooting , View PDF , Windows

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correct answers 2 Correct answers

Community Beginner , Feb 11, 2021 Feb 11, 2021

Found the answer thanks to Adobe support on Twitter!  Disable Proteccted Mode in Security (enhanced) preferences and all good 🙂

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Adobe Employee , Feb 15, 2021 Feb 15, 2021

Hi All,

 

Sorry for the inconvenience caused.

 

We have released an update for Acrobat and Reader DC(version 21.001.20138) today.

Please try updating the application to the latest version. In the application, go to Help > Check for updates.

 

For more information about the latest version, please refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe.html#dccontinuousfebtwentytwentyoneqfe  

 

Let us know if that resolves the issue f

...

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New Here ,
Feb 11, 2021 Feb 11, 2021

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Getting the same issue, had to roll back to a previous version and it works again. 

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Community Beginner ,
Feb 11, 2021 Feb 11, 2021

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Found the answer thanks to Adobe support on Twitter!  Disable Proteccted Mode in Security (enhanced) preferences and all good 🙂

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New Here ,
Feb 12, 2021 Feb 12, 2021

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Hello can you tell me where to set this option?

I got one screenshot here.

 

 

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Community Beginner ,
Feb 12, 2021 Feb 12, 2021

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Untick this option:

Dan996_0-1613132456689.png

 

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New Here ,
Feb 12, 2021 Feb 12, 2021

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Thanks, but i did some tests and found it later on. 

Wasn't sure about the warning message 😉

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New Here ,
Feb 12, 2021 Feb 12, 2021

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Has anyone tried to alernatively use the bottom half of that Security (Enhanced) box within Privileged Locations to allow access to ShareFile stored PDFs by Path or Host?  I have not been successful in adding a desktop path or web URL for our ShareFile account.

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Adobe Employee ,
Feb 15, 2021 Feb 15, 2021

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Hi All,

 

Sorry for the inconvenience caused.

 

We have released an update for Acrobat and Reader DC(version 21.001.20138) today.

Please try updating the application to the latest version. In the application, go to Help > Check for updates.

 

For more information about the latest version, please refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe....  

 

Let us know if that resolves the issue for you.

 

Thanks,

Meenakshi

 

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Community Beginner ,
Feb 16, 2021 Feb 16, 2021

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Hi Meenakshi,

Just tested updating to Adobe Acrobat DC 21.001.20138 and can confirm the issue has been resolved, I can open PDF files from my Citrix Files (ShareFile) drive now with Protected Mode enabled.

Thanks, 

Dan

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New Here ,
Feb 16, 2021 Feb 16, 2021

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Good morning Meenakshi,

We have seen the reported issue corrected with the new update version ending in .138

Thanks for the quick response from support!

-Brian

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