Adobe reader freeze, when open print dialog - version 2020.013.20074

Report · Jan 22, 2021

We have troubles with adobe reader across our company. Reader freeze when open print dialog. There doesnt matter, which printer´s are added to windows.
The only one solution is remove appdata\local\adobe, appdata\roaming\adobe and HKCU:system\adobe, but after few hours is trouble back.
Do you have any solution please?
Thank you

Report · Jan 22, 2021

Please, where i can upload DUMP file? DO you have any special dialog for that, or i can use some fileshare?

Report · Jan 22, 2021

                    Exception Analysis                                   *
*                                                                             *
*******************************************************************************


KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 3702

    Key  : Analysis.DebugAnalysisProvider.CPP
    Value: Create: 8007007e on PC-784

    Key  : Analysis.DebugData
    Value: CreateObject

    Key  : Analysis.DebugModel
    Value: CreateObject

    Key  : Analysis.Elapsed.mSec
    Value: 149474

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 209

    Key  : Analysis.System
    Value: CreateObject

    Key  : Timeline.OS.Boot.DeltaSec
    Value: 4893

    Key  : Timeline.Process.Start.DeltaSec
    Value: 20

    Key  : WER.OS.Branch
    Value: vb_release

    Key  : WER.OS.Timestamp
    Value: 2019-12-06T14:06:00Z

    Key  : WER.OS.Version
    Value: 10.0.19041.1

    Key  : WER.Process.Version
    Value: 20.13.20074.18474


ADDITIONAL_XML: 1

OS_BUILD_LAYERS: 1

NTGLOBALFLAG:  0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

APPLICATION_VERIFIER_FLAGS:  0

EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 0000000000000000
   ExceptionCode: 80000003 (Break instruction exception)
  ExceptionFlags: 00000000
NumberParameters: 0

FAULTING_THREAD:  000014d8

PROCESS_NAME:  AcroRd32.exe

ERROR_CODE: (NTSTATUS) 0x80000003 - {V JIMKA}  Zar  ka  Bylo dosa eno zar  ky.

EXCEPTION_CODE_STR:  80000003

STACK_TEXT:  
00000000`0036e848 00000000`770d1b5d     : 00000023`7715164c 00007ffb`69db0023 00000000`546b87e8 00000000`0479dd88 : wow64cpu!CpupSyscallStub+0xc
00000000`0036e850 00000000`770d11b9     : 00000000`0479f778 00007ffb`69db39b4 00000000`0036e920 00007ffb`69db3aaf : wow64cpu!Thunk0ArgReloadState+0x5
00000000`0036e900 00007ffb`69db38c9     : 00000000`0488e000 00000000`003d0118 00000000`00000000 00000000`0036f170 : wow64cpu!BTCpuSimulate+0x9
00000000`0036e940 00007ffb`69db32bd     : 00000000`00000000 00000000`04bb2ce8 00000000`00000000 00000000`00000000 : wow64!RunCpuSimulation+0xd
00000000`0036e970 00007ffb`6aaa35b2     : 00000000`00000010 00000000`00000010 00007ffb`6ab01a90 00000000`0488d000 : wow64!Wow64LdrpInitialize+0x12d
00000000`0036ec20 00007ffb`6aa92239     : 00000000`00000001 00000000`00000000 00000000`00000000 00000000`00000001 : ntdll!LdrpInitializeProcess+0x1932
00000000`0036f050 00007ffb`6aa449d3     : 00000000`00000000 00007ffb`6a9d0000 00000000`00000000 00000000`0488f000 : ntdll!_LdrpInitialize+0x4d84d
00000000`0036f0f0 00007ffb`6aa4497e     : 00000000`0036f170 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!LdrpInitialize+0x3b
00000000`0036f120 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!LdrInitializeThunk+0xe


SYMBOL_NAME:  wow64cpu!CpupSyscallStub+c

MODULE_NAME: wow64cpu

IMAGE_NAME:  wow64cpu.dll

STACK_COMMAND:  dt ntdll!LdrpLastDllInitializer BaseDllName ; dt ntdll!LdrpFailureData ; ~0s; .ecxr ; kb

FAILURE_BUCKET_ID:  BREAKPOINT_80000003_wow64cpu.dll!CpupSyscallStub

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

IMAGE_VERSION:  10.0.19041.662

FAILURE_ID_HASH:  {289a12fb-10fd-bb5b-3edc-4567046643a5}

Followup:     MachineOwner