adobe reader has crashed whilst trying to share a document via google mail

[Masie1]

adobe reader crashed/froze whilst trying to share a document via google mail

[Amal.]

Hi Masie,

Thanks for reaching out. As described above, Adobe Acrobat Reader DC is crashing while sharing the document via google mail, correct?

We need some more information for a better understanding.

• What is the version of the Adobe Acrobat Reader DC installed? To check the version please use the link - https://helpx.adobe.com/acrobat/kb/identify-product-version.html
• Check for any missing updates and try updating the application to the latest version 19.12.20040. Go to Help > Check for updates. To know more about the latest version please use the link  - https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html
• Try repairing the installation (For Windows Only) Go to Help >Repair Installation
• Are you on a Mac or Windows machine and what is the version of the OS?
• Is this a behavior with a particular file or with any file you try to share?
• What is the workflow/steps you are doing to share the file?

In the meantime, please try the troubleshooting steps provided in the help article below:

-https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

-https://helpx.adobe.com/in/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

Let us know how it goes

Regards

Amal

[Masie1]

Amal I unable to follow your instructions to identify the details of the version of Adobe reader I have, sorry. comes under the heading of being 82!!