Adobe Reader/HP Plotter Issue

New Here ,
Sep 23, 2021 Sep 23, 2021

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Good afternoon!

We have a weird issue with Adobe Reader not being able to print to any HP DesignJet Plotter. Foxit PDF Reader prints finer to the plotter with the exact same settings but Adobe Reader refuses to even send the document to the plotter.

I thought it would be an update that Adobe has put out.

Any advise would be welcome!

Let me know if you require any information!

Note:- The issues have been happening with Windows 7 and Windows 10 machines but never happens when Foxit is used.

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Print , Windows

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correct answers 1 Correct answer

Participant , Oct 04, 2021 Oct 04, 2021

I had a similar issue printing to a Canon wide format and a canon image runner copier. The solution for the wide format when this happened was to check portrait or landscape instead of Auto. Sometimes just clicking page setup and then ok and print was enough to make it send.

 

Check out this other thread for people having the same problem: https://community.adobe.com/t5/acrobat-reader-discussions/unable-to-print-pdfs-since-automatic-update-to-acrobat-reader-dc-64-bit/m-p/12387479

 

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Adobe Employee ,
Sep 23, 2021 Sep 23, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble. As described you are unable to print to plotter via Adobe Acrobat Reader DC

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive, please download it to your computer locally and then try to print and check.

 

What happens when you try to print the PDF? Do you get any error message? If yes, please share the screenshot of the same for a better understanding.

 

What is the version of the Adobe Acrobat Reader you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 21.07.20091 installed. Go to Help > Check for Updates and reboot the computer once.

 

Please check for any missing/pending update for the printer driver and firmware and try updating it. You may also try to remove the printer driver and firmware and then reinstalling them from the manufacturer website and see if that helps.

 

Also please go through the help page - https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html and see if that works for you.

 

Regards

Amal

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Participant ,
Oct 04, 2021 Oct 04, 2021

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I had a similar issue printing to a Canon wide format and a canon image runner copier. The solution for the wide format when this happened was to check portrait or landscape instead of Auto. Sometimes just clicking page setup and then ok and print was enough to make it send.

 

Check out this other thread for people having the same problem: https://community.adobe.com/t5/acrobat-reader-discussions/unable-to-print-pdfs-since-automatic-updat...

 

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