Adobe Reader is not responding

[jeremyl40610994]

If anyone could please provide a solution for this issue, it would be much appreciated.

I have adobe acrobat dc installed on a windows 7 computer but I receiving an error when I open it up.

The error is the following:

Problem signature:

  Problem Event Name: BEX

  Application Name: AcroRd32.exe

  Application Version: 19.10.20099.60178

  Application Timestamp: 5c993e0a

  Fault Module Name: StackHash_0a9e

  Fault Module Version: 0.0.0.0

  Fault Module Timestamp: 00000000

  Exception Offset: 00000103

  Exception Code: c0000005

  Exception Data: 00000008

  OS Version: 6.1.7601.2.1.0.256.48

  Locale ID: 1033

  Additional Information 1: 0a9e

  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

  Additional Information 3: 0a9e

  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:

  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

  C:\Windows\system32\en-US\erofflps.txt

[AnandSri · Accepted solution]

Hello Jeremyl,

We're sorry for the trouble you had with Adobe Reader, please reboot the machine once and check for any pending updates of Windows from Control Panel(Mandatory + optional), install the updates. Reboot the machine and then try repairing Adobe Reader from the help menu>select Repair Adobe Reader DC.

Reboot the machine after repair.

If the issue still persists, please use Acrobat cleaner tool to remove Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

Let us know how it goes and share your findings.

Thanks,

Anand Sri.

[alexAQ]

Is there a new link for that Acrobat Cleaner tool? That link just goes to a error 404 page. 

[Torkild25288378isb0]

Hi, I Google'd 'acrobat cleaner', and it came up on the first listing
Link is:
https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html
Hope that helps