If anyone could please provide a solution for this issue, it would be much appreciated.
I have adobe acrobat dc installed on a windows 7 computer but I receiving an error when I open it up.
The error is the following:
Problem Event Name: BEX
Application Name: AcroRd32.exe
Application Version: 19.10.20099.60178
Application Timestamp: 5c993e0a
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00000103
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
If the online privacy statement is not available, please read our privacy statement offline:
We're sorry for the trouble you had with Adobe Reader, please reboot the machine once and check for any pending updates of Windows from Control Panel(Mandatory + optional), install the updates. Reboot the machine and then try repairing Adobe Reader from the help menu>select Repair Adobe Reader DC.
Reboot the machine after repair.
If the issue still persists, please use Acrobat cleaner tool to remove Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
Reboot the machine and install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution
Let us know how it goes and share your findings.
Is there a new link for that Acrobat Cleaner tool? That link just goes to a error 404 page.