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Hi Team,
After isntallthe the Widnows monthly pathes KB5027215 for June 2023, Adobe Reader does not lauch.
Kindly help to provide your inputs on this
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Thanks for reporting this to us.
We have had this issue reported by a couple of more users. This is already escalated to the engineering team, and a bug has been logged.
The team is working on the fix, and as soon as we get an update, we will let you know.
Sorry for the inconvenience caused.
Meanwhile, give it a try by doing a clean install for the app.
Run this cleaner tool to remove the existing installer and application’s file traces:
https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html
Download the Acrobat Reader installer from here:
https://get.adobe.com/reader/enterprise/
Or
https://helpx.adobe.com/reader/get-started.html
Thanks,
Akanhcha
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Hi Akanhcha,
Thank you for the reponse.
May I know what will be the ETA for the fix?
Running the cleaner tool and reinstalling seems not a feasible option for bulk users.
Appreciate if you oud priortize this issue to the engineering team
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We are having this issue also. Is there an ETA for the fix/patch?
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Hi Akanhcha,
Any update on this? A lot of users are getting affected by this. Adobe application crash or does not open.
Can please help to priortize this
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The team is still working on the fix.
Could you please confirm if you are using FireEye? If yes, please try updating it to the 35.31.25 version.
Let us know how it goes.
Thanks,
Meenakshi
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In our case, after updating to FireEye 35.31.25 then Adobe Reader, Firefox and Chrome can run without problem.
Thank you Meenakshi for directing us to look into this possibility.
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Disabling protected mode fixed it for us.
In the registry browse to the following key:
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown
Now add new D-Word 32 bit > bProtectedMode
Change value to: 0
Worth remembering this will lower the security, but without doing this Adobe Acrobat simply just won't work for us.
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Suspect the firewall....I spent the most part of a weekend swapping system images after trialing endless combinations of software.
In my case the snail pace OS resulting from KB5027215 and later updates... was a punchup between Win10 and zonealarm. My firewall is now freeby TinyWall and the applications, browsers etc are fast loading and running like a rocket. The newer version Zonealarm repaired the slowing of apps, but, introduced problems when loading my more archaic programs. I found tinywall co-existed happily with win10, and, empiricaly seems to be smoother and faster than the newer zonalarm (and more user friendly)
AMD Ryzen 7 5700G with Radeon Graphics 3.80 GHz
Windows 10 Pro 22H2 19045.3208