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Adobe Reader not opening after June 2023 Windows Patch update KB5027215

Community Beginner ,
Jun 28, 2023 Jun 28, 2023

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Hi Team,

 

After isntallthe the Widnows monthly pathes KB5027215 for June 2023, Adobe Reader does not lauch.
Kindly help to provide your inputs on this

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Crash or freeze

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Adobe Employee ,
Jun 30, 2023 Jun 30, 2023

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Hi @Fiona30766309m0xx 

 

Thanks for reporting this to us.

We have had this issue reported by a couple of more users. This is already escalated to the engineering team, and a bug has been logged. 

The team is working on the fix, and as soon as we get an update, we will let you know.

Sorry for the inconvenience caused.

 

Meanwhile, give it a try by doing a clean install for the app. 

Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat Reader installer from here:

https://get.adobe.com/reader/enterprise/

Or

https://helpx.adobe.com/reader/get-started.html

 

Thanks,

Akanhcha 

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Community Beginner ,
Jul 02, 2023 Jul 02, 2023

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Hi Akanhcha,

 

Thank you for the reponse.

 

May I know what will be the ETA for the fix?
Running the cleaner tool and reinstalling seems not a feasible option for bulk users.
Appreciate if you oud priortize this issue to the engineering team

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New Here ,
Jul 03, 2023 Jul 03, 2023

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We are having this issue also.  Is there an ETA for the fix/patch?

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Community Beginner ,
Jul 05, 2023 Jul 05, 2023

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Hi Akanhcha,

 

Any update on this? A lot of users are getting affected by this. Adobe application crash or does not open.
Can please help to priortize this 

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Community Beginner ,
Jul 05, 2023 Jul 05, 2023

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hi @AkanchhaS ,

 

Any update?

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Adobe Employee ,
Jul 10, 2023 Jul 10, 2023

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Hi Fiona30766309m0xx,

 

The team is still working on the fix. 

Could you please confirm if you are using FireEye? If yes, please try updating it to the 35.31.25 version.

Let us know how it goes.

 

Thanks,

Meenakshi

 

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New Here ,
Jul 27, 2023 Jul 27, 2023

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In our case, after updating to FireEye 35.31.25 then Adobe Reader, Firefox and Chrome can run without problem.

Thank you Meenakshi for directing us to look into this possibility.

 

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New Here ,
Jul 21, 2023 Jul 21, 2023

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Disabling protected mode fixed it for us.

In the registry browse to the following key:

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown

Now add new D-Word 32 bit > bProtectedMode

Change value to: 0

 

Worth remembering this will lower the security, but without doing this Adobe Acrobat simply just won't work for us.

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New Here ,
Aug 04, 2023 Aug 04, 2023

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LATEST

Suspect the firewall....I spent the most part of a weekend swapping system images after trialing endless combinations of software.
In my case the snail pace OS resulting from KB5027215 and later updates... was a punchup between Win10 and zonealarm. My firewall is now freeby TinyWall and the applications, browsers etc are fast loading and running like a rocket. The newer version Zonealarm repaired the slowing of apps, but, introduced problems when loading my more archaic programs. I found tinywall co-existed happily with win10, and, empiricaly seems to be smoother and faster than the newer zonalarm (and more user friendly)
AMD Ryzen 7 5700G with Radeon Graphics 3.80 GHz
Windows 10 Pro 22H2 19045.3208

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