I am writing a report and checking a number of PDFs saved on my laptop. Everything has been fine. All of a sudden, a popup covers the document and asks me to sign in. I do so but it says I am entering the wrong password and it needs to send me a code by text message -- the problem is the number is to an old phone that I have not used for years. There is no place to change the number.
I went to the adobe.com page and checked my account. I have my correct email, password, and phone number in my account information.
I really need to access these PDFs to finish my report. Help! thank you.
Crash or freeze