Hello All
I am having this error "Acrobat quit unexpectedly".
I have tried uninstalling and reinstalling Adobe Acrobat and I have used the Adobe cleaner to uninstall it as well. Still this error keeps coming back. I will post my system report below.
Account Detail:
User Rights: Regular
User Account Control: Default
Process Integrity: Low
Profile Type: None
Acrobat Detail:
Sandboxing: On
Protected View: Off
Captive Reader: No
Multi-Reader on Desktop Support: Off
Applications Installed:
Office Version: Office 365_64-bit
Outlook Version: Outlook 2016 64-bit
Available Physical Memory: 22628136 KB
Available Virtual Memory: 135286371376 KB
BIOS Version: DELL - 2
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Version: 11.00.19041.1 (WinBuild.160101.0800)
Creation Date: 2023/10/11
Creation Time: 12:04:12 AM
Default Mail: Microsoft Outlook
mapi32.dll
Version: 1.0.2536.0 (WinBuild.160101.0800)
Display Detail:
Screen Width: 1920
Screen Height: 1080
Number of Monitors: 2
Number of Mouse Buttons: 16
Has Mouse Wheel: Yes
Has Pen Windows: No
Double Byte Character Set: No
Has Input Method Editor: Yes
Inside Screen Reader: No
Graphics Card: Intel(R) UHD Graphics 630
Version: 30.0.101.1692
Check: Not Supported
Installed Acrobat: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Version: 23.6.20380.0
Creation Date: 2023/11/04
Creation Time: 10:48:06 PM
Locale: English (Canada)
Monitor:
Name: Intel(R) UHD Graphics 630
Resolution: 1920 x 1080 x 59
Bits per pixel: 32
Monitor:
Name: Intel(R) UHD Graphics 630
Resolution: 1920 x 1080 x 60
Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows 10
OS Version: 10.0.19045
Page File Space: 38265924 KB
Processor: Intel64 Family 6 Model 165 Stepping 5 GenuineIntel ~1992 Mhz
Session Detail:
Boot Type: Normal
Is Shutting Down: No
Network: Available
Inside Citrix: No
Inside VMWare: No
Remote Session: No
Remote Control: No
Using JAWS: No
Using ZoomText: No
Using Windows-Eyes: No
Using NVDA: No
System Name: PGMMDELL
Temporary Directory: C:\Users\Pushpit\AppData\Local\Temp\acrobat_sbx\
Time Zone: Eastern Standard Time
Total Physical Memory: 33285188 KB
Total Virtual Memory: 137438953344 KB
User Name: Pushpit
Windows Detail:
Tablet PC: No
Starter Edition: No
Media Center Edition: No
Slow Machine: No
Windows Directory: C:\Windows
plugins info
C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\Accessibility.api
Version: 23.6.20360.0
Creation Date: 2023/10/09
Creation Time: 2:50:50 PM
C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\AcroForm.api
Version: 23.6.20380.0
Creation Date: 2023/11/04
Creation Time: 10:48:10 PM
C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\Annots.api
Version: 23.6.20380.0
Creation Date: 2023/11/04
Creation Time: 10:48:10 PM
C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\Catalog.api
Version: 23.6.20320.0
Creation Date: 2023/09/06
Creation Time: 6:36:42 PM
C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\DigSig.api
Version: 23.6.20380.0
Creation Date: 2023/11/04
Creation Time: 10:48:10 PM
C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\EScript.api
Version: 23.6.20380.0
Creation Date: 2023/11/04
Creation Time: 10:48:10 PM
C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\HTML2PDF.api
Version: 23.6.20380.0
Creation Date: 2023/11/04
Creation Time: 10:48:10 PM
C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\IA32.api
Version: 23.6.20360.0
Creation Date: 2023/10/09
Creation Time: 2:50:50 PM
C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\Multimedia.api
Version: 23.6.20360.0
Creation Date: 2023/10/09
Creation Time: 2:50:50 PM
C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\PPKLite.api
Version: 23.6.20380.0
Creation Date: 2023/11/04
Creation Time: 10:48:10 PM
C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\ReadOutLoud.api
Version: 23.6.20360.0
Creation Date: 2023/10/09
Creation Time: 2:50:50 PM
C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\Search.api
Version: 23.6.20360.0
Creation Date: 2023/10/09
Creation Time: 2:50:50 PM
C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\SendMail.api
Version: 23.6.20320.0
Creation Date: 2023/09/06
Creation Time: 6:36:46 PM
C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\Spelling.api
Version: 23.6.20360.0
Creation Date: 2023/10/09
Creation Time: 2:50:50 PM
C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\TouchUp.api
Version: 23.6.20380.0
Creation Date: 2023/11/04
Creation Time: 10:48:08 PM
C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\Updater.api
Version: 23.3.20244.0
Creation Date: 2023/09/06
Creation Time: 6:36:46 PM
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