Adobe Reader quit unexpectedly

[eddie_77]

I kept getting this problem with my Adobe Acrobat reader.  I tried to repair and even reinstall but it keeps coming up. Not sure if it has anything to do with recent Windows updates. I am using Windows 10 64bit.

Help! 

<title altered for clarity-kglad>

[germaine34745073e0y1]

This is driving me nuts as well but im not comfortable doing that work around - when is adobe going to send a fix for this??????

[G_Man]

Never, it seems. It's gone largely ignored for many months. 

[Dietmar34582688obv5]

Like G_Man says, the problem has been around for months. There's others (like titlebars reverting to the old Windows-7 shell style, or Acrobat/Reader hanging on startup for close to a minute or more)) that have been around for years. Apparently Adobe does not feel that fit and finsih of their product matters, and that they can pretty much get away with foisting a half-broken product on their customers without penalty.

[kglad]

it's a problem most of us do not see.  

the first thing to try with problematic adobe programs, that do not generate an explicit error message, it to reset your preferences.

[Dietmar34582688obv5]

I must wonder where you got the data for your statement. Care to share how you know that "most of us" do not see the issue? I have seen it on every single Windows 10 and Windows 11 machine across widely disparate configurations covering both desktop and laptop machines. The problem also appears on brand-new installs with no other third-party software present.

I realize that this does not entitle me to speculate that "most of us" experience the problem, but what is certain is that the problem is both real and widespread.

And, no, resetting preferences does nothing, unless it eliminates thumbnail generation, for which we have established that it is connected to this issue.

[kglad]

it's an inference based on my decades of experience being adobe's most prolific forum respondent.

on a personal note, i've been using adobe cc all apps subscription since the day it started (after beta testing), and i've never had a problem.

[Dietmar34582688obv5]

None of this provides any of the statistics you would have to have access to in order to back up your statement.

[kglad]

ok

[ParGellen35302608fdg7]

"it's a problem most of us do not see. "
I can assure you that is incorrect. It happens on literally every single Windows 10/11 computer at my work and we have hundreds of them of all different configurations. I also posted this problem on our IT Facebook group and I had to disable comments on the post due to THOUSANDS of angry responses confirming that it is happening universally across the board. If you don't see it then that's cool (and apparently magical) but to tell literally the rest of the world they are not seeing something they are clearly seeing is at best silly and at worst grounds for a mental evaluation. IT IS HAPPENING TO US ALL!

[BriGuyOSC]

"it's a problem most of us do not see. "
I can assure you that is incorrect. It happens on literally every single Windows 10/11 computer at my work and we have hundreds of them of all different configurations. I also posted this problem on our IT Facebook group and I had to disable comments on the post due to THOUSANDS of angry responses confirming that it is happening universally across the board. If you don't see it then that's cool (and apparently magical) but to tell literally the rest of the world they are not seeing something they are clearly seeing is at best silly and at worst grounds for a mental evaluation. IT IS HAPPENING TO US ALL!

By @ParGellen35302608fdg7

No. No, it is not. I do not have this error.

[G_Man]

OK, so there may be a few exceptions here, but it's certainly not a one-off. 

[Ignacio32761227urnr]

It worked. Thanks!

[migascsi]

Thank you! Finally!

[aw12070498]

thank you mate..ive been getting this issue for a while and its fixed now..much appreciated 

[Jon is gone]

Hoping this works, it's been a headache ever since the update

[slipd]

Any luck? - sorry, I'm losing track of this thread on my phone, what is it you've actually tried?

[eddie_77]

Did anybody try the cleaner tool?

[Cstew2019]

Yes, I tried full uninstall, cleaner, reinstall, even a new Developer build of Windows 11. Get error message anytime thumbnails are generating, and only occasionally if thumbnails are not generating.

[FuzzyJohn]

Yes, I did too. Did that before attempting the CrashDumps procedure. And related to that, did anybody try to get the CrashDumps? Mine are nowhere to be found. Are we dealing with a ghost error? This also happens on Windows 10.

[andus.andre]

Frankly, this seems to be an Adobe issue. I too have it in Asia-Pacific. Since the Adobe revamp upgrade, with the menus etc switched, Adobe Acrobat is an issue. And I pay an annual fee. I doubt very much this is a Windos Update issue as there are many MAC rekated threads on this as well. It happens as someone has mentioned even when you have not used Acrobat AT ALL since start up of OS. THAT is an Adobe issue.

[PierreMrsFr]

You're talking about the revamp upgrade (menus switched) and I've face the same since this upgrade.
But one strange thing is that on my personnal computer (@home) Acrobat has also been update to 2023.006.20320 .. but I've keep the "old style" menu ! 🫤
Anyway, I got the same error on both computer .. which means that this "menu upgrade" should not be the only reason..

[PierreMrsFr]

@Meenakshi Negi is there someone from Adobe working on that bug ? Is it at least recorded as something to fix ?

[Andrew334885988cqk]

@Meenakshi Negi is there any update?
I've been getting this error, and tried the repair/reinstall with Adobe, but nothing seems to fix it.
Get the error popping up multiple times a day, on a Paid subscription service.
We wouldn't have to be doing all these tricky back fixes & Crash logs.  It's an Adobe error, that needs a fix to be pushed out via an update.

[kglad]

@Andrew334885988cqk 

reader is free.

[VCS-Marketing]

I am getting this too for the past week or so. My suspicion is that it happens when you are using Windows Explorer preview to look at a pdf document, and then try to open a pdf in Acrobat. If I have Windows Explorer closed and I just open a document straight from my email, I don't get the error.