Adobe Reader - Sign not functionnal

New Here ,
Oct 14, 2021 Oct 14, 2021

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For some days, when we try to sign some documents, with a digital signature, we get a black page, with no options available, only black.

I try to downgrade to previous version and same problem.

I install an old version 1902120049 in order to sign.

 

Can you proivde some help on this matter ?

 

Thanks

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Adobe Employee ,
Oct 14, 2021 Oct 14, 2021

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Hi Julien V

 

Hope you are doing well and sorry for the trouble. As described you are unable to sign some documents and get a black page.

 

Is this a behavior with a particular PDF file or with all the PDFs that you try to sign? Please try with a different PDF file and check. If the file is stored on a shared network/drive, please download it to your computer first and check again. If  its a file specif issue please share the file with us for testing.

 

Also make sure you have the latest version 21.07.20099  installed. Go to Help > check for updates and reboot the computer once.

 

You may also try to sign the document via Document Cloud https://documentcloud.adobe.com/link/home/

 

Regards

Amal

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New Here ,
Oct 14, 2021 Oct 14, 2021

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Amal,

Thanks for your response.

I already try with different PDF files and different location. I get the problem on 2 PCs, for file on local storage.

Before I downgrade, i check, there was the latest version installed.

I noticed also a problem with the save windows, also all black. I find a solution for that matter but it's similar in the behaviour.

 

Julien

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Adobe Employee ,
Oct 18, 2021 Oct 18, 2021

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LATEST

Hi there

 

We are sorry to hear that. Please make sure you have the most recent version 21.07.20099 installed. Go to Help > check for updates and reboot the computer once.

 

Also try to reset the Acrobat preferences as described in the help page https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau... and see if that works for you.

 

Regards

Amal

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Adobe Community Professional ,
Oct 14, 2021 Oct 14, 2021

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MOVED TO THE ACROBAT READER FORUM

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