Adobe Reader stops responding on highlighting a scanned document

[Guest]

I need to report a bug, but the system is just awful for finding a way to do so. So, here it is:

When I'm using Adobe Reader to read a scanned document that does NOT have highlightable lines (that is, I use the highlighter tool to make horizontal/vertical highlight marks and the lines snap to straight lines), after some time (say, a couple pages of reading) the reader stops mid-highlight, a window pops up and disappears in a fraction of a second, and the Acrobat Reader window stops being active. However, there is nothing in front of it to close, so it's impossible to return to the window in which I was reading. So, I have to open up Task Manager and end the process and re-open my document again.

Please have this bug checked out or let me know if I need to explain it better.

[Meenakshi Negi]

Hi muffinigans,

Please try the troubleshooting steps provided in this help link: Troubleshoot Windows system errors, freezes | Adobe software

Check if this helps.

Could you please confirm the dot version of Adobe Reader application you are using.

Let us know if issue still persists.

Regards,

Meenakshi

[Guest]

Hi, the version I have is 2015.023.20056

I hope that's the number you're looking for. Also, I'll check out those

troubleshooting steps when I get a free minute.

On Mon, Jan 16, 2017 at 10:27 AM, meenakshin83966505 <

[andrews82854020]

I have a user with the same issue.  Has a resolution been found for this?

[Meenakshi Negi]

Hi andrews82854020,

Have you tried the troubleshooting steps provided here: Troubleshoot Windows system errors, freezes | Adobe software?

Could you please check if the application is updated to the latest version. Launch the application and go to Help menu > Check for updates.

Launch the application and go to Help menu > Check for updates.

Do you get the exact same error message while scanning?

Are you on Mac or Windows?

What is the dot version of Adobe the application you are using?

To check, launch the application and go to Help menu > About Adobe (application name).

We will be waiting for your response.

Regards.

Meenakshi