Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Adobe Reader updates to Adobe Pro seemingly by itself.

Community Beginner ,
Aug 16, 2021 Aug 16, 2021

We have an issue where Adobe Reader has been upgrading to Adobe Pro by iself.

 

This is a Windows Server 2019 computer with RDS. I have installed Reader a few times following https://helpx.adobe.com/acrobat/kb/install-reader-dc-windows.html

 

But some time after, usually the next day, Adobe Pro is installed and Reader has been uninstalled.

None of my users have local admin rights on the server so im not sure how this is happening.

 

If anyone knows why this may be happening please let me know.

 

TOPICS
Download and install , General troubleshooting
1.6K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

LEGEND , Aug 17, 2021 Aug 17, 2021

Acrobat Reader has many tools which lead to trials of Pro. Perhaps your users are clicking them. 

Translate
LEGEND ,
Aug 17, 2021 Aug 17, 2021

Acrobat Reader has many tools which lead to trials of Pro. Perhaps your users are clicking them. 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 17, 2021 Aug 17, 2021

None of my users have admin rights on the machine, so im not sure how that would happen unless the application updater that runs as system is doing it itself after a users has signed in who has a pro licence? Seems the most probably as nothig else looks to be running.

 

I have got around the issue now by installing reader side by side pro.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 06, 2021 Dec 06, 2021

how were you able to install reader side by side pro? THis used to be possible, but i'm finding it difficult to do so now. It's like Adobe doesnt' want users to use their products any longer. 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 02, 2022 Jan 02, 2022
LATEST

Is there a option to prevend this?

 

Thanks

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 14, 2021 Dec 14, 2021

I dunno about Pro version but Adobe has been systematically replacing Reader with Acrobat DC for about a month now.  

Stop auto upgrade from 32 bit reader to 64 bit rea... - Adobe Support Community - 12399955

 

Acrobat Reader DC migration to 64-bit (adobe.com)

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines