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New Here ,
Oct 25, 2021 Oct 25, 2021

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Seit dem Update 2021.007.20096 läßt sich für meine Plotter HP DesignJet 500 kein anderes Papierformat als DIN A4 einstellen.

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General troubleshooting

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Adobe Employee ,
Oct 26, 2021 Oct 26, 2021

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Hi there

 

Hope you are doing well and sorry to hear that. As described, since the update 2021.007.20096 no other paper size than DIN A4 can be used.

 

Please update the application to the recent version 21.07.20099 from the help menu > Check for updates and reboot the compute ronce and see if that works for you.

 

Regards

Amal

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New Here ,
Nov 02, 2021 Nov 02, 2021

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Hallo Amal,

danke für den Tip, aber mit dieser Version geht es auch nicht.

 

Beste Grüße

Wolfgang

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Adobe Employee ,
Nov 03, 2021 Nov 03, 2021

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Hi there

 

We are sorry to hear that. Would you mind sharing the small video recording of the issue so that we can check it at our end?

 

Also Are you on Mac or Windows machine and what is the version of the OS?

 

Regards

Amal

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New Here ,
Nov 03, 2021 Nov 03, 2021

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There is no video. Why should therebe?

The email came from :Adobe Support Community Mailer


It stated : "Your adobe software you are trying to install is not genuine"

I want a refund!!

Gavin G. Barnett
[P.I removed by Moderator]

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Adobe Employee ,
Nov 09, 2021 Nov 09, 2021

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Hi there

 

Would yo umind sharing the workflow/steps you are doing and get the error message?

 

Also, please go through the help page https://helpx.adobe.com/x-productkb/global/digital-certificate-revoked-aam.html and see if that works for you.

 

Regards

Amal

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