Adobe stays open after quick print

New Here ,
Jul 13, 2022 Jul 13, 2022

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When opening from a PDF Adobe stays open and I need to manually close it each time, annoying when you have loads to print! Can anyone help please?

 

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correct answers 1 Correct answer

Adobe Employee , Aug 09, 2022 Aug 09, 2022

Hi All

 

Hope you are doing well.

 

This issue got resolved with the recent update version 22.2.20191. Please update the application from the help menu > check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Regards

Amal

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Community Expert ,
Jul 14, 2022 Jul 14, 2022

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I don't believe there's a way around it.

You can submit a feature request here: https://www.adobe.com/products/wishform.html

 

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Community Beginner ,
Jul 14, 2022 Jul 14, 2022

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This looks like an unwanted bug in the latest version.  It didn't always do this.  Are you on version 2022.001.20169?  We use command-line printing and Acrobat use to minimize after printing.  Now it stays open.

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Adobe Employee ,
Jul 14, 2022 Jul 14, 2022

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Hope you are doing well and sorry to hear that.

 

Would you mind sharing the steps you are doing to quick print the PDF file? A small video recording of the steps you are doing and the issue you are experiencing will be very helpful.

 

Please repair the installation from the help menu (Win Only) and see if that works.

 

You may also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau... and check.

 

Let us know how it goes.

 

Regards

Amal

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Community Beginner ,
Jul 15, 2022 Jul 15, 2022

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Hi Amal.  Perhaps the original poster can share a video.  FYI, this just started happening with 2022.001.20169 and there are other new posts where users are having the same thing happen.  In our case, we use acrobat command-line switches to print a .pdf.  It use to open Acrobat for a second send the print job to the printer and then minimize to the taskbar... waiting till the next time it needs to print.  Ever since yesterday's update users are reporting that Acrobat no longer minimizes after the print.  They have to minimize it manually.

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New Here ,
Jul 27, 2022 Jul 27, 2022

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I am paying employees to waste their time closing Adobe.  When you have 150 invoices to print it becomes a huge issue.  This is a new issue that has arisen only recently.  We have switched to viwing & printing via google since Adobe has impacted productivity.  Pleeeeease fix this issue. We love Adobe and want to ustilize it rather than web.

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New Here ,
Jul 15, 2022 Jul 15, 2022

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I am experiencing this issue with a user after the update in finance that quick prints. She doesn't have the time to open and close pdfs because she gets so many invoices. I am following this post for a solution.

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New Here ,
Jul 15, 2022 Jul 15, 2022

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We are experiencing the same thing for Adobe Reader 2022.001.20169 with quick print. Acrobat Reader doesn't stay mininmized.

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New Here ,
Jul 18, 2022 Jul 18, 2022

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I am also having this issue and am looking for a solution.

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Adobe Employee ,
Jul 18, 2022 Jul 18, 2022

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Hi there

 

We are sorry to hear that.

 

Would you mind collecting Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , procmon logs https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

 

Regards

Amal

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New Here ,
Jul 18, 2022 Jul 18, 2022

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Having the same issue. Performing a Quick Print, the Quick Print window closes and the Application opens and stays open. Please offer a rollback or an update ASAP. It has been working faultless for the last 2 years. Looking forward to hearing back. 

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New Here ,
Jul 19, 2022 Jul 19, 2022

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A temp work around is the following:

-Reboot or make sure all instances of adobe are closed (check task manager)

-Open adobe manually and minimise to the task bar

-Use quick print as usual, the quick print window will open and close correctly now leaving the blank open adobe you manually opened first there on the task bar, still minimised out of the way.

Until Adobe gets this bug patched it's a good (tested) work around.

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New Here ,
Jul 28, 2022 Jul 28, 2022

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To everyone else reading this--this does work as a (hopefully) temporary workaround. I just tried it. Now I just have to keep it opened and minimized all day grrrr....

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New Here ,
Aug 09, 2022 Aug 09, 2022

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I can't believe they implemented the temp workaround as a fix (facepalm)

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Community Beginner ,
Aug 09, 2022 Aug 09, 2022

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That fix was ridiculous! This issue has been going on for a long time, and this is how our “expert techy’s” fix it?!

Get Outlook for iOS<>

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Community Beginner ,
Aug 11, 2022 Aug 11, 2022

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We print via command line.  For us, this new version is working like it was previously.  It sends the .pdf to the printer and then minimizes.

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New Here ,
Jul 19, 2022 Jul 19, 2022

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I am also having this problem. Fingers crossed they get it fixed in the next update. It is extremely annoying when you are either printing multiple items or trying to type something directly after. It wouldn't be so bad if it didn't pop up on top of everything as well! 

 

In my case, I quick print directly from the email attachment, then reply to the email. Unfortunately now it is popping up on top of everything, but not instantly so it generally interrupts my reply. Now I have to minimize/close adobe before I can continue my reply and go to the next email. It is very frustrating when I have 10+ similar emails and we are extremely busy. 

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Adobe Employee ,
Jul 19, 2022 Jul 19, 2022

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Hi there

 

We are sorry to hear that.

 

Would you mind collecting Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , procmon logs https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

 

Regards

Amal

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New Here ,
Jul 28, 2022 Jul 28, 2022

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Is there a solution for this yet please, so annoying! 

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Community Beginner ,
Jul 25, 2022 Jul 25, 2022

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I'm having the same issue here.  Kind of defeats the purpose of a "quick print" if you have to close the program.

 

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Adobe Employee ,
Jul 27, 2022 Jul 27, 2022

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Hi  @Dawn253835504c7s 

 

Please collect and share the logs as requested above so that we can drive this toward the fixing of the issue. 

 

Regards

Amal

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Adobe Employee ,
Jul 29, 2022 Jul 29, 2022

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Hi there

Would you mind collecting Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , procmon logs https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

 

Regards

Amal

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New Here ,
Jul 27, 2022 Jul 27, 2022

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I am having the same issue just in the last few weeks when I never did before. It's so obnoxious. Please fix!

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New Here ,
Jul 27, 2022 Jul 27, 2022

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Same issue

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New Here ,
Jul 28, 2022 Jul 28, 2022

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Two weeks now.

 

Is there any update or a fix at this point?

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