Adobe stops working and then shuts off....

[caroleannmarie]

For months now I have had this problem. I open documents... sometimes only one but most often it is when I have three or more open. Within minutes there is a pop up window saying that Adobe has a problem it is investigating... then another window pops up and tells me it must close the program. The first time this happened I discovered I had to update my Adobe Reader... but now it is happening again... ugh...

[AkanchhaS]

Hi caroleannmarie,

Could you please confirm the operating system that you are using, is it a Mac or Windows computer?

If its a Windows, then you may refer to the help document Troubleshoot errors, freezes | Adobe Reader | Windows  and try resetting the preferences of application (as mentioned in step-5)

If its Mac, then-

• Quit Reader.
• Drag the following files from the Users/[Username]/Library/Preferences folder to the Desktop:
• Acrobat WebCapture Cookies
• com.adobe.Acrobat.Pro.plist or com.adobe.Acrobat.Pro_x86_9.0.plist
• Acrobat Distiller Prefs and com.adobe.Acrobat.Pro.plist (if you are troubleshooting an issue with Distiller)
• The Acrobat folder, which contains preferences for forms (MRUFormsList), collaboration (OfflineDocs), and color settings (AcrobatColor Settings.csf)
• Restart Reader, it creates new preferences.

Regards,

Akanchha

[caroleannmarie]

My operating system is Windows 10 anniversary edition. That article discusses Windows 2000 and Windows XP I have already looked at that article before I posted this. Thanks anyways!  Carole

[AkanchhaS]

Thanks for sharing the information.

even though its windows10 please try resting the preferences of the application

File Explorer\ %Appdata%\Roaming\Adobe\Acrobat\[version]

Move the Preferences folder to another location (for example, C:\Temp)