Adobe will not load on multiple pcs?

[Guest]

Hi,

We have had some issues with the recent Adobe update since Feb 13th and has been ongoing since. Since the push, we've had multiple users unable to use Adobe. When Adobe launches it instantly crashes and states that it is Not Responding and needs to close. This seems to be rather inconsistent in terms of how people crash. Some users are able to use it without too many issues. Others are not able to use it on other PCs when they log in with their profile (on the network). We've created a couple test users and they have not had the issues thus far. As far as things we have troubleshooted:

* We've gone back to the previous version. This seems to be a temporary fix and will resolve most of the issues. This is not the ideal fix, but it is a temporary one.

* We have tried the License Repair Kit. That was not able to fix any of the issues, and there was a failure in terms of attempting to do that fix with Permissions for the user.

* We've ran the Adobe Cleaner on the PCs, ran the Microsoft Install Cleaner kit to remove artifacts from the install, and reinstall Adobe Reader and go towards the new update. This does not seem to fix it.

* We've ran the repair utility (which thankfully there is a method to run this outside of the application). This usually lasts for about an hour, then stops.

* We've had users test on other PCs with the new version. Some were not able to use the new version even on another PC, which lead me to suspect Roaming Files for their Windows profile.

* We've also removed the profile from the PC and had the network re-add the profile back to the PC. This does not seem to resolve the issue.

Today we've had minor success with a user being able to access from different PCs with it around 3:00 PM - I ran the installer earlier that morning on that PC. Another user attempted to use Adobe on two different PCs which both had the newest version but was installed earlier (I believe around the 12th of February, but we also did 13th and 14th installations) to no success.

We are reaching out to see if there is any additional information the Adobe team can provide us with troubleshooting the issue.

[jane-e]

charleshultron44098855  wrote

We have had some issues with the recent Adobe update since Feb 13th and has been ongoing since. Since the push, we've had multiple users unable to use Adobe. When Adobe launches it instantly crashes and states that it is Not Responding and needs to close.

Hi Charles,

Adobe is a company that makes a lot of software, including Adobe Photoshop, Adobe Premiere Pro, and much more. Can you please confirm which Adobe software you are using, including version numbers?

Which version were you using before it started crashing?

[Guest]

My apologies.

This is with the Acrobat Reader DC.. The previous version we used was 19.010.20069.

EDIT: I didn't see an Edit feature, but I have corrected this and will delete the other post.

As an update - we have also tried all of the Troubleshooting steps listed here: Troubleshoot unexpected behavior in specific user account

All of our PCs are Windows 7, 32-bit.