adobr acrobat frezzes.

Report · Mar 22, 2024

when opening any pdf file i got the error message "adobe_licensing_wf_acro.exe" and the app shuts down.

Any help on this issue ? Thks

Report · Apr 01, 2024

Hi there

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.01.206XX installed. Go to Help > Check for updates and reboot the computer once.

Try to repair the installation from the help menu (Win Only) and see if that works.

Also check the correct answer marked in the similar discussion https://adobe.ly/4axkZSq and see if that works.

Let us know how it goes.

~Amal