Adope Reader DC crasches

[Soren59]

Version 19.010.20098 crashes on first click.

Reinstalled yesterday, and had no problems after. But today on first try to print from Outlook 365 I had the problem again.

The message siappdll came first, now the Fatal error.

Anybody who has an idea what to do?

Thaks in advance 🙂

Soren

[AkanchhaS]

Hey Soren,

Sorry to hear about the trouble.

Since you have mentioned that, you did uninstall and reinstall the application yesterday, but it still giving the same error. Have you recently installed any patch for Adobe Reader? Could you please confirm the current version of the application you are working on?

Open Reader>Help>About Acrobat Reader.

Meanwhile, you may check the reference thread here: Fatal error - Acrobat failed to connect to a DDE server

Thanks,

Akanchha

[Soren59]

Hi Akanchha,

since I posted the question I succeded in uninstalling Acrobat Reader, after rebooting, as the siappdll will not close down.

After rebooting again I installed AC again, and it is now up running.

But this is like yesterday, so I think I will have to do something more, not to have the same problem tomorrow.

I have not installed any patch, or something else that I know of.

Continuous Release | Version 2019.008.20071

Version File Version: 19.008.20071.41678

AGM-version 4.030.00080

CoolType-version 5.014.00035

Kerneversion 19.2048

JP2K version 1.002.00002.41572

Concerning the Fatal error, the value is already AcroViewR19

For your info my system is Windows 10 - 64, I expirience the problem when trying to print the very first pdf opened in Outlook 365.

Thanks!

[Soren59]

Same problem.

Updated this morning to 19.010.20098:

Stopped working, got the siappdll message, and no other response. Not able to open and see new versions etc.

Reboot, uninstall, reboot install, same details as above, now everything OK.

Problem must be connected to the update.

B.r. Soren

[Amal.]

Hi Soren,

Apologies for the delay in response, I hope you would be able to fix it by now.

++Adding on to the suggestion by Akki

If the problem still persists, you may try updating the application to the latest version 19.12.20036 DC Release Notes — Release Notes for Acrobat DC Products.

I hope it will work for you, keep us posted with the results.

Regards,

Amal