After hitting send as email, message in body of Outlook disappears upon sending

New Here ,
Feb 14, 2018 Feb 14, 2018

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When sending an attachment from within Acrobat Reader, the document attaches with no problem.  The message I write with the Outlook email disappears one I have hit send.

Debbie

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Adobe Employee ,
Feb 27, 2018 Feb 27, 2018

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Hi Sabbur,

We apologize for the delay in response to your query. We are aware of this issue which was reported earlier.

Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: Release notes | Acrobat DC, Acrobat Reader DC, Acrobat DC Classic 2015, Acrobat Reader DC Classic 20...

Please try it out and let us know your feedback.

Regards,

Akanchha

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New Here ,
Mar 13, 2018 Mar 13, 2018

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Any update on this? The update did not fix the issue.

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Adobe Employee ,
Apr 02, 2018 Apr 02, 2018

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Hi Patricks,

Sorry for the delay in response.

Could you please confirm the exact version of your Adobe Reader and Outlook you are working on? 

If the latest update hasn't fixed the problem then would you please try uninstalling and reinstalling the application once and see if that helps.

Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Adobe Acrobat Reader DC Install for all versions

Regards,

Akanchha

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New Here ,
Feb 11, 2022 Feb 11, 2022

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Hello,

 

I uninstalled an reinstalled the software direcly from the Adobe site.  The problem is not resolved.

 

Any further suggestons?

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