I am very upset to learn I have to pay a cancellation fee for more than I would have to pay for using months of the service. I tried to cancel the subscription within the 14 day trial window and was prompted to remain in the subscription for a discount, the product doesn't work well. For the discounted rate I thought I'd remain in the subscription and hope the issues would be sorted accordingly (new AI program so I thought it may be just sorting final bugs out) The product still doesn't work well so I decided to cancel it again. If it worked I would keep the program and happily pay the monthly fee but it doesn't and I do not want to pay to cancel a subscription for a product that does not work.
How can this situation be remedied?
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