All PDF Icons the same

New Here ,
May 06, 2022 May 06, 2022

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I am using an HP and all of my PDF files have the same Adobe Icon, so I am unable to quickly glance and my desktop and distinguish between files by the image of what they are. On my Mac they will preview as the first page in the document. Am I able to have the same feature on HP? I have looked in Chrome, Adobe and Windows settings and can't seem to find it. 

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Adobe Employee ,
May 18, 2022 May 18, 2022

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Hi @OCTCM24344974d8yf 

 

Hope you are doing well.

As per the issue description that the PDF thumbnails are not visible, here is a discussion link that you can refer to:

Kindly try the troubleshooting steps suggested there and let us know if that helps.

https://community.adobe.com/t5/acrobat-discussions/new-pdfs-not-showing-thumbnails-anymore/m-p/12516...

Make sure that the app is updated to the latest version.

 

We are looking forward to hearing back from you.

 

Thanks,

Harsh

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New Here ,
May 19, 2022 May 19, 2022

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Hello Harsh,

I moved the preferences folder and re-opened Adobe, but still they all have
the same image, I unhid hidden folders but it still isn't previewing that
PDF, and I can't see the setting in Adobe to change it. I don't know if I'm
doing something wrong? I attached an image in case I'm not using the
correct words to describe my issue.

-Jessica

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