Annotation Tools is disabled and cannot show comments

New Here ,
Oct 13, 2021 Oct 13, 2021

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Hi guys,

Please give me a solution to fix the error below.
I get the following error for some (not all) pdf files:

Above is the PDF in adobe acrobat reader, the top section text is all comments. Below is viewing it on the website. The comments are hidden and I cannot enable them as buttons are greyed out.

Thanh5E64_3-1634194047980.png

 

Thanh5E64_1-1634193809823.png

I see that the javascript returns below errors.

Thanh5E64_2-1634193843623.png

 

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Community Expert ,
Oct 14, 2021 Oct 14, 2021

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A web browser is not a PDF reader since it doesn't support all PDF features.

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New Here ,
Oct 14, 2021 Oct 14, 2021

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Sorry I don't understand what you mean. I tried viewing another PDF, it works on both Web and Adobe Acrobat Reader.

This is from the web using javascript view sdk.

Thanh5E64_0-1634263724819.png

This is from the Adobe Acrobat Reader

Thanh5E64_1-1634263924483.png

 

I only get the following error for some (not all) pdf files, so how do I know what is causing the error for that PDF file?

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Community Expert ,
Oct 14, 2021 Oct 14, 2021

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What SDK does you use?

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New Here ,
Oct 16, 2021 Oct 16, 2021

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It's this 

https://documentcloud.adobe.com/view-sdk/main.js

 

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Community Expert ,
Oct 14, 2021 Oct 14, 2021

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MOVED TO THE ACROBAT READER FORUM

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New Here ,
Oct 21, 2021 Oct 21, 2021

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Hi, can someone give me a solution?

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