Arabic font displaying incorrectly on receipt

[kalils63086745]

In Oracle Retail Point of service we have functionality called e-receipt which is used to send the receipt to customer’s email-id(our code will convert the ordinary receipt into PDF document and same has been sent to the customer).

Our client’s request to incorporated the Arabic text along with English text in e-receipt functionality. We are able to print the proper receipt at XXXX printer. But we are facing the issue in e-receipt from long time ,  we are writing the both Arabic & English receipt data into pdf format through a java program , when we open pdf both Arabic and English  character are displaying as overlapping and not proper alignment , words are overlapped, text becomes jumbled and has the different meaning which is not related as same as printed one. We have tried the multiple fonts(LateefRegOT and others) which are supported to our POS application. Kindly confide that where is problem, is pdf is not supporting Arabic data. Please response me earliest possible in this mail.

Receipt which is incorporated with Arabic:

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[Test Screen Name]

PDF supports Arabic fine. Adobe software displays correctly made PDF files with Arabic. What do Oracle say? It is very possible that their software does not support making PDF with Arabic fonts.

[Zaid Al Hilali]

Apparently the issue is in the Oracle platform not in PDF nor the Arabic font as the Arabic words are correctly translated but are displayed from Left-to-Right and separated.

I made a google search now to find many discussions and solutions out there discussing Arabic script being displayed incorrectly from Oracle reports. Unfortunately I can't help with this Oracle / Java topic, but I can say from experience that we have seen such Arabic script behaviour in PDF from un-supporting application that generated the PDF in first place.

[Big Moe37627764l3l8]

What is the font used in the reciept ?