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ausgeblendete Ebenen werden mitgedruckt

Community Beginner ,
Aug 16, 2023 Aug 16, 2023

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Hallo!

Seit ein paar Tagen werden ausgeblendete Ebenen trotzdem mit gedruckt. Das Problem trat bei mir und einer Kundin unabhängig voneinander bei unterscheidlichen Dateien und mit unterschiedlichen Druckern auf. Auch eine Datei, die ich vor kurzem noch problemlos in Ebenen drucken konnte, wird jetzt nur noch inkl. der ausgeblendeten Ebenen gedruckt. Ich habe den Reader schon neu installiert, das hat nicht geholfen. Auch "als Bild drucken" hat nicht geholfen.

Hilfe bitte!

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General troubleshooting , Print , Windows

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correct answers 1 Correct answer

Community Beginner , Aug 20, 2023 Aug 20, 2023
A customer has now found a solution. "Save ink/toner" must not be selected in the print settings. Nevertheless, there seems to be an error somewhere, because recently it also worked with this selected option.

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Adobe Employee ,
Aug 16, 2023 Aug 16, 2023

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Hi @Svenja31700944ofhk 

 

Please check the troubleshooting steps suggested in a similar discussion here: https://answers.acrobatusers.com/Change-layer-visibility-hidden-visible-doesn-print-q297333.aspx 

Try setting the properties of the layers to printing never. And see if that helps.

 

If it doesn't help, then share the following details:

1- Acrobat version

2- OS version

3- Check your printer's firmware and pending updates.

 

Thanks,

Akanchha

 

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Community Beginner ,
Aug 17, 2023 Aug 17, 2023

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Unfortunately that doesn't help, I can't change anything in the layer settings (see picture). In the meantime, the problem has also occurred with other customers.
Acrobat Version is 2023.003.20269
OS version 22H2 (Build 22621.2134)
Printers firmware is up to date, since it doesn't work with other printers either, I don't think that's the reason.

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Community Beginner ,
Aug 20, 2023 Aug 20, 2023

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A customer has now found a solution. "Save ink/toner" must not be selected in the print settings. Nevertheless, there seems to be an error somewhere, because recently it also worked with this selected option.

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