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Backlight increases when opening Acrobat Reader

New Here ,
Jun 23, 2020 Jun 23, 2020

Eveytime I open Acrobat Reader the backlight on my computer increases to 100 but then decreases back to the set level when I change windows. It only becomes bright when I use Acrobat Reader so I am assuming there has to be a setting that I can change ot make this from stop happening. The bright backlight gives me a headache and I cannot read the documents. 

TOPICS
General troubleshooting , View PDF , Windows
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correct answers 1 Correct answer

Adobe Employee , Jun 23, 2020 Jun 23, 2020

Hi melzad

 

We are sorry for the trouble. As described the backlight increased and then decreased

 

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

 

What is the version of the Adobe Acrobat Reader DC you are using? To check the version go to Help > About Adobe Acrobat Reader DC and make sure you have the latest version 20.009.20067 installed. Go to Help > Check for Updates.

 

You may also try to repair the installation (For Win

...
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Adobe Employee ,
Jun 23, 2020 Jun 23, 2020
LATEST

Hi melzad

 

We are sorry for the trouble. As described the backlight increased and then decreased

 

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

 

What is the version of the Adobe Acrobat Reader DC you are using? To check the version go to Help > About Adobe Acrobat Reader DC and make sure you have the latest version 20.009.20067 installed. Go to Help > Check for Updates.

 

You may also try to repair the installation (For Windows Only) Go to Help > Repair Installation and see if that works.

 

If it still doesn't wotk please try to resetr the preferences to default as described in the help article How to reset Acrobat Preference settings to defaul... - Adobe Support Community - 4792082

 

Let us know how it goes

 

Regards

Amal

 

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