Hi Community,
I am a Systemadministrator and our PLM-System converts and exports complex 3D-PDF for viewing.
The problem is, that activating, turning, selecting the 3D-Model takes a long time. We are issuing a very bad performance. If we switch the prefered renderer in the Adobe Settings from DirectX9 to Software then the perfomance becomes much much better. Turning the 3D-Model is possible but performance is still not good enough to work with it.
I know that the system where Adobe Acrobat DC is running has also a bad performance but another 3D-Viewing format (eDrawings) works much better even if we activate Hardware acceleration in the settings of the eDrawing Viewer.
I have a hint that the problems lies in DirectX9. Because the operation system (Windows Server 2016) has installed DirectX12 an does not support DirectX versions less then 11.1, there might be compatibility issues; as written here.
https://www.itprotoday.com/windows-78/directx-version-supported-2016-rds
Now my question is: Does anyone know, why Adobe Acrobat DC has not the possibility to switch the prefered renderer to newer DirectX versions? Might that be the problem in the lack of performance? I allways thought that Hardware Rendering is better then Software Rendering.
I allready tried to deactivate security settings, and to open Adobe with another graphics card (cause of compatibility issues with Nvidia drivers), as it is described in other Topics in this community but it did not helped for this issue (it helped for high performance ps's).
Thanks for your help and I hope my english is understandable... I am a bit out of practise.
Greetings
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