BEX run-time error at launch of AcroRd32.exe Acrobat Reader DC

New Here ,
Jul 14, 2021 Jul 14, 2021

Copy link to clipboard

Copied

Hello,


As of 2021-July, my Windows 8 system is unable to run Acrobat Reader DC.  I tried uninstalling, rebooting, reinstalling latest version for this platform, to no avail.


I have no internet issues, no VPN or similar Proxy running, etc.


This issue STARTED as of 2021-JULY.  Not sure what changed, as I did not manually update the Reader tool .. and microsoft is not patching this O/S except for emergenies.


Please advise.


Here is the error which appears at LAUNCH of the installed Adobe Acrobat Reader DC application on my Windows 8 system:

 

Problem signature:
Problem Event Name: BEX
Application Name: AcroRd32.exe
Application Version: 21.5.20058.47888
Application Timestamp: 60d811f5
Fault Module Name: ntdll.dll
Fault Module Version: 6.3.9600.20065
Fault Module Timestamp: 60caca5d
Exception Offset: 000e5dcf
Exception Code: c0000409
Exception Data: 0000000a
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 8f57
Additional Information 2: 8f576e02d4f9fa20886d32d3ed351da3
Additional Information 3: 8f57
Additional Information 4: 8f576e02d4f9fa20886d32d3ed351da3

 

TOPICS
Crash or freeze , Download and install , PDF and browsers , Print , View PDF , Windows

Views

271

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 14, 2021 Jul 14, 2021

Copy link to clipboard

Copied

LATEST

I omitted to clarify that my last download attempt, which successfully installed, was:

AcroRdrDC2100520058_en_US.exe

from

https://get.adobe.com/reader/enterprise/

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines