books in my library open at a random page and i cannot move from that page

New Here ,
Jan 03, 2022 Jan 03, 2022

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books in my library open at a random page and i cannot move from that page

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Adobe Community Professional ,
Jan 03, 2022 Jan 03, 2022

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What version of Acrobat Reader does you use?

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New Here ,
Jan 03, 2022 Jan 03, 2022

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4.5.11

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Adobe Community Professional ,
Jan 03, 2022 Jan 03, 2022

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Does you use Adobe Digital Editions?

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New Here ,
Jan 03, 2022 Jan 03, 2022

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yes Adobe Digital Editions latest version 4.5.11

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Adobe Community Professional ,
Jan 04, 2022 Jan 04, 2022

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Use the forum for Adobe Digital Editions.

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New Here ,
Jan 04, 2022 Jan 04, 2022

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i'm in the forum adobe sent me to.

 

are you saying i'm in the wrong place?

how do i get to the digital editions forum?

 

 

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Adobe Community Professional ,
Jan 04, 2022 Jan 04, 2022

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You use the forum for Acrobat Reader.

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LEGEND ,
Jan 04, 2022 Jan 04, 2022

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LATEST

Digital Editions is nothing at all to do with Acrobat or Reader. This means you need a different group of volunteer experts. Digital Editions - Adobe Support Community

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Adobe Employee ,
Jan 03, 2022 Jan 03, 2022

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Hi Deane

 

Hope you are doing well and sorry to hear that.

 

++ Adding to the discussion

 

- What is the workflow/steps you are doing to open the PDF file?

 

- Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive, please download it to your computer first and then try to open it using Acrobat Reader DC and check.

 

Also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

 

You may also try to create a new test user profile with full admin rights in Windows or enable the root account in MAC and try using the application there and check.

 

Regards

Amal

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New Here ,
Jan 03, 2022 Jan 03, 2022

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Thank you,

 

I have 3 books and all 3 do the same thing.

 

when i purchased the books the supplier stated i could only download 3 times so i am nervous about downloading again

 

3 counts and i'm out

 

I tried what you said about preferences but when i get to C:\Users\[username]\ there is no app data folder

 

i'm using windows 11 pro if that makes any difference

 

 

 

 

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New Here ,
Jan 03, 2022 Jan 03, 2022

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i have downloaded one of the books again which then appeared in my digital editions library as another copy of the same book. but when i tried to open it i get the same result - the book opens up at a random page and stays on that page.

 

so i have now wasted one of my allowed downloads.

 

how do i get my money back on these books that i purchased but can not read?

 

 

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