books in my library open at a random page and i cannot move from that page

[Deane22488869o8ct]

books in my library open at a random page and i cannot move from that page

[Bernd Alheit]

What version of Acrobat Reader does you use?

[Deane22488869o8ct]

4.5.11

[Bernd Alheit]

Does you use Adobe Digital Editions?

[Deane22488869o8ct]

yes Adobe Digital Editions latest version 4.5.11

[Bernd Alheit]

Use the forum for Adobe Digital Editions.

[Deane22488869o8ct]

i'm in the forum adobe sent me to.

are you saying i'm in the wrong place?

how do i get to the digital editions forum?

[Bernd Alheit]

You use the forum for Acrobat Reader.

[Test Screen Name]

Digital Editions is nothing at all to do with Acrobat or Reader. This means you need a different group of volunteer experts. Digital Editions - Adobe Support Community

[Amal.]

Hi Deane

Hope you are doing well and sorry to hear that.

++ Adding to the discussion

- What is the workflow/steps you are doing to open the PDF file?

- Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive, please download it to your computer first and then try to open it using Acrobat Reader DC and check.

Also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Windows or enable the root account in MAC and try using the application there and check.

Regards

Amal

[Deane22488869o8ct]

Thank you,

I have 3 books and all 3 do the same thing.

when i purchased the books the supplier stated i could only download 3 times so i am nervous about downloading again

3 counts and i'm out

I tried what you said about preferences but when i get to C:\Users\[username]\ there is no app data folder

i'm using windows 11 pro if that makes any difference

[Deane22488869o8ct]

i have downloaded one of the books again which then appeared in my digital editions library as another copy of the same book. but when i tried to open it i get the same result - the book opens up at a random page and stays on that page.

so i have now wasted one of my allowed downloads.

how do i get my money back on these books that i purchased but can not read?