Bouton Impression inactif avec windows 2009

[marcv84469184]

Bonjour

Nous testons la nouvelle version de windows 10 20H2, on s'apercoit que sur des applicatifs metier sous ie 11 que le

bouton d'impression d'un fichier pdf ne reagit pas.

Alors que cela marchait tres bien en version Windows 10 1909.

Avez vous une idée.

Merci

[Amal.]

Hi Marcv

Hope you are doing well and sorry for the trouble. As described the print button is inactive in Win 10

Would you mind sharing the workflow/steps you are doing to print the file? is it a PDF file or any other format file (Word, Excel)

If the file is on a shared network/drive/web, please download and save the file to your computer first and then try to print.

Please try to check for nay pending/missing updates for Win 10 and try updating them and reboot the computer once and check.

If its a PDF file, What is the version of Adobe Acrobat Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 21.01.20145 installed go to Help > Check for Updates.

If it still doesn't work, please try to reset the Acrobat preferences to default as described in the help page https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792... and check.

You may also try to create a new test user profile with full admin rights in Windows and try using the application there and check.

Also please check out the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html

Regards

Amal

[marcv84469184]

Bonjour

Le probleme concerne des fichiers pdf a partir de ie 11, le bouton impression ne reagit pas

et cela marche pas que sur windows 10 2002;

Avez vous une idée?

Merci

[marcv84469184]

Re bonjour

je viens de vois que ce probleme a été deja signalé chez vous , mais aucune réponse ne lui a ete donné :

https://community.adobe.com/t5/acrobat-reader/impossible-de-lancer-l-impression-d-1-pdf-sous-ie-wind...

Avez vous une idée car aucune impression ne marche avec un pdf sous IE

Merci pour votre aide

[Bernd Alheit]

Open the file in Acrobat Reader and you can print it.