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bUpdater registry key is reset to 0 after autoupdate

Community Beginner ,
Jul 09, 2020 Jul 09, 2020

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We recently rolled out an autoupdate version of the Adobe Acrobat Reader DC on a few testclients. Before that we used fixed versions where the update feature was disabled via the FeatureLockDown settings.

After the installation of the autoupdate version the registry keys needed for autoupdate are all set to 1 (as intended):

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown\bUpdater
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown\cServices\bUpdater

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown\bUpdater
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown\cServices\bUpdater

 

And this works fine for the first update. The reader updates itself to the newest version after some time. The problem is that the bUpdater values are reset to 0 after the update, thus preventing future autoupdates.

Is there a setting in the Adobe Reader to prevent this behaviour?

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General troubleshooting , Windows

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Community Beginner ,
Aug 26, 2020 Aug 26, 2020

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We're having the same issue. Have you found anything to resolve this?
(We deployed with a custom transform, but now we want to change to aut-update.)

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Advocate ,
Aug 26, 2020 Aug 26, 2020

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You cannot change this without complete product uninstall.

Transforms are registered by Windows Installer Service with initial install of a product and always applied during Repair or Update transactions. It is standard MSI functionality.

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Community Beginner ,
Aug 26, 2020 Aug 26, 2020

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That's unfortunate. We were hoping to avoid that across 20,000+ computers. 😞

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New Here ,
Dec 01, 2023 Dec 01, 2023

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Hi, do you have sources for this claim? I have a similar issue and i am not happy to reinstall hunderts of installations.  My go to is to cunitously push those keys on the clients and force the updates on that way. 

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Advocate ,
Dec 01, 2023 Dec 01, 2023

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From Applying Transforms - Win32 apps | Microsoft Learn

"Note that the transforms list cannot be modified once installed and can only be removed by uninstalling the application."

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