Can not email or save PDFs -Win 7

New Here ,
Oct 04, 2021 Oct 04, 2021

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Me and one other user in the building are having this issue. When you press email button a window opens and just sits there; it never opens my default app and opens and attaches email as it always has. 

 

Also, now when we try to use the "Save As" feature, same thing, window opens and is and remains blank. 

 

This is frustrating. 

 

Posting system report just in case:

 

Account Detail:
User Rights: Admin
User Account Control: Limited
Process Integrity: Low
Profile Type: None
Acrobat Detail:
Sandboxing: On
Protected View: Off
Captive Reader: No
Multi-Reader on Desktop Support: Off
Available Physical Memory: 1596616 KB
Available Virtual Memory: 3976392 KB
BIOS Version: DELL - 1072009
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe (this is not accurate)
Version: 11.00.9600.16428 (winblue_gdr.131013-1700)
Creation Date: 2020/01/15
Creation Time: 9:21:16 AM
Default Mail:
Display Detail:
Screen Width: 1600
Screen Height: 900
Number of Monitors: 1
Number of Mouse Buttons: 5
Has Mouse Wheel: Yes
Has Pen Windows: No
Double Byte Character Set: No
Has Input Method Editor: Yes
Inside Screen Reader: No
Graphics Card:
Version: 0.0.0.0
Check: Not Supported
Installed Acrobat:
Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
Version: 21.7.20091.452390
Creation Date: 2021/09/25
Creation Time: 1:00:22 AM
Locale: English (United States)
Monitor:
Name: Intel(R) HD Graphics 4400
Resolution: 1600 x 900 x 59
Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows 7
OS Version: 6.1.7601
Page File Space: 17101316 KB
Processor: Intel64 Family 6 Model 60 Stepping 3 GenuineIntel ~3392 Mhz
Session Detail:
Boot Type: Normal
Is Shutting Down: No
Network: Available
Inside Citrix: No
Inside VMWare: No
Remote Session: No
Remote Control: No
Using JAWS: No
Using ZoomText: No
Using Windows-Eyes: No
Using NVDA: No
System Name: XXXXXXXXXXXX
Temporary Directory: C:\Users\TATTOO~1\AppData\Local\Temp\acrord32_sbx\
Time Zone: Eastern Standard Time
Total Physical Memory: 8303564 KB
Total Virtual Memory: 4194176 KB
User Name: Tattoo-desk3
Windows Detail:
Tablet PC: No
Starter Edition: No
Media Center Edition: Yes
Slow Machine: No
Windows Directory: C:\Windows

TOPICS
General troubleshooting , Print

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correct answers 1 Correct answer

Adobe Employee , Oct 05, 2021 Oct 05, 2021

Hi there

 

Hope you are doing well and sorry for the trouble. As described you are getting the blank window when saving the PDF and when sharing the file.

 

As we see that you are using the old version of the application. The optional update ver. 21.07.20095 (Win) is now available. Please update the application from the help menu > check for update sand reboot the computer once.

 

Also repair the installation from the help menu and reboot the machine again.

 

Please go to Edit > Preferences > Ge

...

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Adobe Employee ,
Oct 05, 2021 Oct 05, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble. As described you are getting the blank window when saving the PDF and when sharing the file.

 

As we see that you are using the old version of the application. The optional update ver. 21.07.20095 (Win) is now available. Please update the application from the help menu > check for update sand reboot the computer once.

 

Also repair the installation from the help menu and reboot the machine again.

 

Please go to Edit > Preferences > General > Uncheck 'Show online storage when saving file' and 'Show online storage when opening file' > Click OK and reboot the application and see if that works for you.

 

Regards

Amal

 

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New Here ,
Oct 05, 2021 Oct 05, 2021

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LATEST
I performed all of this. So far so good.

Thank you


--
This email has been checked for viruses by AVG.
https://www.avg.com

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