Can not Open 3D PDF on MAC and iPad

[Tien | SF]

Hello support team,

I have 3D PDF files, But I can not open it on MAC computer & iPad. What should I do for open it on MAC & iPad?

I design files on Rhino then use the Tetra4D to conver to 3D PDF files.

Please help me.

Thank you so much!

Tien

[Test Screen Name]

On the Mac: Make sure you are using Acrobat Reader. Not Preview. Not a browser or email app. Use File > Open in Reader, don't just double click. 
On the iPad: send it to the Mac and use Acrobat Reader. 

[Tien | SF]

Hello Test Screen Name,

Thank you for your quick respone,

I follow your guide but It show in the pictures I attached.

Any problem from me?

Thanks!

[attachments removed by moderator]

[Test Screen Name]

Please share one PDF with us - a simple design which should be 3D. Someone here can check if they are actually 3D, or whether the software has made it 2D for some reason.