Can not use the fill and sign Funtion

[kelvinw33051175]

Hi I have uninstalled, reinstalled adobe acrobat reader. My fill and sign doesnt work.

when i click in the fill and sign it will show like the following picture i can not use all the funtion and add in the PDF

Anyone have a suggestion to solve this problem.

Thank you

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[Adorobat · Accepted solution]

Hi Kelvinw,

Please try following troubleshooting steps:

1- Reboot the machine if you haven't already and check if that resolves the issue.

2- If that doesn't work, check if Reader is updated to the latest patch by clicking "check for updates" under Help menu. You may also download updates manually using this link: Adobe - Adobe Reader : For Windows 

3- If step 2 doesn't work, try removing Reader using cleaner tool: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs , reboot the machine, download Reader from here: Adobe - Adobe Acrobat Reader DC Distribution  , reboot the machine and try again.

You may also use fill and sign option online here: https://cloud.acrobat.com/fillsign 

Could you let us know the dot version of Reader and the operating system you have on the machine? To check the version: Identify the product and its version for Acrobat and Reader DC

Let us know how it goes.

Shivam

[sohoonh37116024]

I also have same problem and did uninstall and installl again and again. However, this problem still remains.

Have you resolved your problem? If yes, please let me know the way to correct it?

[Adorobat]

Hi Sohoonh,

Try updating Reader to the latest patch and see if that resolves the issue. Click check for updates under Help menu.

Also, let us know dot version of Reader installed on the machine: Identify the product and its version for Acrobat and Reader DC

Operating system installed on the machine: Mac/Windows?

Thanks,

Shivam