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Can't download Adobe Reader.

New Here ,
May 01, 2023 May 01, 2023

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I have been having issues today with downloading and installing Adobe reader. I have even gone through the direct link and I get this error: The requested URL /pub/adobe/reader/win/AcrobatDC/2300120143/AcroRdrDC2300120143_en_US.exe was not found on this server.

The requested URL /pub/adobe/reader/win/AcrobatDC/2300120143/AcroRdrDC2300120143_en_US.exe was not found on this server.

This happens on both my hotspot as well works network. As well as in an incognito window. When I use an old exe. I get Application failed to initialise.

Hope this helps.

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Download and install , General troubleshooting

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correct answers 1 Correct answer

New Here , Sep 22, 2023 Sep 22, 2023

Am trying to download Adobe Reader, it hangs up at anywhere from 74% to 94%.  Have tried multiple times over the past half hour.  Are the servers having an issue?

 

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Community Beginner ,
May 01, 2023 May 01, 2023

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Same issue here! Seem their server is down. 

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LEGEND ,
May 01, 2023 May 01, 2023

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How do you get to that link?  What public link do you start with? I did not think Adobe put new releases on their FTP server any more.

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Community Expert ,
May 01, 2023 May 01, 2023

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[MOVED TO THE ACROBAT READER DISCUSSIONS]

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Adobe Employee ,
May 01, 2023 May 01, 2023

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Hi vampyren and CAMILLA24213355f3sn,

 

Thank you for reaching out and reporting this.

 

The links where you can download the Acrobat and Reader installers are currently experiencing issues. As a result, when you try to access those URLs, you may encounter 401 errors, and the installers are unavailable for download. This situation affects all the workflows that rely on obtaining the Acrobat and Reader installers. Rest assured that we are actively working on resolving this problem. We apologize for any frustration this may have caused.

We appreciate your patience.

 

Thanks,

Meenakshi

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Adobe Employee ,
May 01, 2023 May 01, 2023

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Hi Hi vampyren and CAMILLA24213355f3sn,

 

Thank you for your patience so far.

 

The issue has been resolved now. Please try to download and install the Acrobat Reader application.

Let us know how it goes.

 

Thanks,

Meenakshi

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New Here ,
May 01, 2023 May 01, 2023

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Thank you Meenakshi,

 

That has resolved the issue.

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Adobe Employee ,
May 02, 2023 May 02, 2023

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Hi CAMILLA24213355f3sn,

 

Glad to know it is working fine. Thank you for confirming.

Let us know if we can be of any help.

 

Thanks,

Meenakshi

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

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New Here ,
Sep 22, 2023 Sep 22, 2023

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Am trying to download Adobe Reader, it hangs up at anywhere from 74% to 94%.  Have tried multiple times over the past half hour.  Are the servers having an issue?

 

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