Can't open a PDF file in Adobe Acrobat Reader

New Here ,
Feb 23, 2021 Feb 23, 2021

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I can not open The PDF file!I do not know how!Thx!

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Adobe Employee ,
Feb 23, 2021 Feb 23, 2021

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Hi Irene

 

Hope you are doing well and sorry for the trouble. A described you are not able to open the PDF file.

 

- What is the version of the Adobe Acrobat Reader DC you are using. To check the version of the application go to Help > About Acrobat and make sure you have the latest version installed. Go to Help > Check for Updates.

 

- Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer first and then try to open it and check.

 

- What happens when you try to open the PDF file, do you get any error message? If yes please share the screenshot of the same for a better understanding.

 

For more information please check the steps in the help page https://helpx.adobe.com/acrobat/kb/cant-open-pdf.html

 

Regards

Amal

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