Can't open Acrobat reader

[ravib51015038]

Despite re-downloading Acrobat reader, when I try to open files that have been downloaded I keep on getting the message ;message'

The program can't start because api-ms-win-crt-runtime-l1-1-0 is missing from your computer. Try reinstalling the program to fix this problem.

Having reinstalled the program as required, I am now getting the message'

"Faral error - Acrobat failed to load its Core DLL"

So what's the problem? And why did it start suddenly a couple of days ago?

THX for helping to solve it.

[AkanchhaS · Accepted solution]

Hi Ravib, 

We apologize for the delay in response.

When you try to install or launch an Adobe app, you get the following error. The missing dll api-ms-win-crt-runtime-l1-1-0.dll is installed with a Windows update. To resolve this issue, download and install the Update for Universal C Runtime in Windows from Microsoft.https://helpx.adobe.com/in/download-install/kb/error_on_launch.html

For complete steps refer to the help article here: Error :api-ms-win-crt-runtime-l1-1-0.dll is missing

Thanks,

Akanchha

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