Can't open new PDF files on Apple iMac

New Here ,
May 29, 2022 May 29, 2022

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Recently I have not been able to open PDF files from my emails.  I have an Apple iMac with Big SUR IOS 11.6.6.  Whenever I try to open a file this message comes up:

"The operation could not be completed as Acrobat Reader doesn't have permission to access: ~/Library/Containers/com.apple.mail/Data/Library/Mail Downloads/1AACFBB5-BB79-468C-8CA7-93FD0342402A/.

Launch privacy settings to grant access?" It then takes me to my Privacy settings which don't have any wording related to the message. I have Enable Java Script ticked, which is a suggestion I saw on the Adobe website.  I have reinstalled Adobe Acrobat Reader twice, and after the second time I was able to open one file from my email.  But when I tried to open a second file I received the same message again.  I can open these files on my ipad, just not my computer.  Could you please suggest how I can resolve this problem.  Thank you.

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Adobe Community Professional ,
May 29, 2022 May 29, 2022

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What happens when you extract the PDF file from the mail?

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Adobe Community Professional ,
May 29, 2022 May 29, 2022

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@Bribie Liz wrote:

Recently I have not been able to open PDF files from my emails.  I have an Apple iMac with Big SUR IOS 11.6.6.  


 

This is a "feature" of macOS (not iOS, unless you are using a mobile device). You need to grant permission for every app to access various folders.

https://support.apple.com/guide/mac-help/allow-accessibility-apps-to-access-your-mac-mh43185/mac

 

Which tab are you on in Security and Privacy? I think you want the Accessibility tab.

 

MacWorld offers further advice:

https://www.macworld.com/article/347452/how-to-fix-macos-accessibility-permission-when-an-app-cant-b...

 

This is not an Adobe issue. These two links should help, but if you still need assistance, contact Apple:

 

Jane

 

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