Can't open PDF

[marianneb48551723]

I've subscribed to Acrobat for years. Lately when I click on a PDF, it opens the Welcome page to Acrobat Reader with a list of previously opened files (not the one I clicked on), then I get a pop up to buy Acrobat Pro. How do I open the file I want, and why is this happening now?  I'm using Windows 11. Thank you. 

[Meenakshi Negi · Accepted solution]

Hi marianneb48551723,

Thank you for reaching out, and sorry about the trouble.

We have checked that you are subscribed to the Acrobat Export PDF plan. However, clicking on a PDF should open the PDF in the application.  

Please try reinstalling the application using the steps suggested below: 

- Sign out and remove the application

- Run the cleaner tool (https://adobe.ly/400BVhm).
- Reboot the machine
- Install Adobe Acrobat Reader from the following page: https://adobe.ly/4kIBmBd;

- Sign in with your Adobe ID.

Let us know how it goes.

Thanks,

Meenakshi