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Can't scroll anymore in Adobe Reader

New Here ,
Dec 21, 2021 Dec 21, 2021

I am able to scroll in every other application on my computer using the touchpad except my Adobe. I used to be able to but a couple of days ago something changed and now I have a black cross displayed as cursor and I can only scroll between pages using the scroll bar on the right side of the files. I tried to look for nvidia (found on other discussions) but I have not found anything on my computer. I have the latest version downloaded. 

TOPICS
General troubleshooting , How to , View PDF , Windows
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Adobe Employee ,
Dec 21, 2021 Dec 21, 2021
LATEST

Hi Petra

 

Hope you are doing well and sorry for the trouble. As described you are unable to scroll the PDF using the touchpad

 

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

 

Also make sure you have the recent version 21.07.20099 installed. Go to Help > Check for updates and reboot the computer once.

 

Please  try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau... and see if that helps.

 

You may also try to create a new test user profile with full admin rights in Windows or enable the root account in MAC and try using the application there

 

Regards

Amal

Regards
Amal
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